Home Care Service Coordinator (Scheduler) - Bilingual

addus; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Arcadia Home Care & Staffing in Phoenix, AZ is seeking a Scheduling Supervisor to organize in-home care worker rosters and supervise field staff. The role supports delivering safe, quality care to seniors and disabled clients in the community.

Ideal candidates have 1 year of admin experience, strong communication and organizational skills, and proficiency with Word, Excel and scheduling software. Travel within Pima County is required. This is a full-time on-site position with benefits.

Qualifications

• Must have a high school diploma or equivalent.
• 1 year of administrative experience required.
• Strong interpersonal, organizational and communication skills.
• Computer skills include Microsoft Word, Excel and a scheduling program.
• Reliable transportation with travel within Pima County.

Responsibilities

• Creates and manages schedules for in-home care workers and clients.
• Provides coverage to ensure client care plans are followed and services are uninterrupted.
• Contacts care providers and clients to share service updates.
• Conducts monthly wellness calls and home visits as needed.
• Handles escalated client complaints and theft claims with thorough follow-up.
• Supervises staff, sets expectations, and enforces company policies.
• Maintains a professional, clean and confidential office environment.
• Ensures attendance and punctuality, and adapts to agency needs.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred. Spanish Bilingual Preferred

Location: Arcadia Home Care & Staffing 5333 N. 7th Street Bldg. A, Suite B-100 Phoenix, AZ 85014

Schedule: Mon - Fri 8am to 4pm

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• 1 year of administrative experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation - travel within Pima County

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.