Home Care Scheduling Specialist

Synergy HomeCare; Teaneck Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

SYNERGY HomeCare in Teaneck, NJ is seeking a dedicated Home Care Scheduling Coordinator to join our team. You will coordinate and maintain client and caregiver schedules, matching caregivers with clients based on availability, qualifications, and location, while communicating with families and the care team.

The role emphasizes accurate record-keeping, timely updates, and collaboration with clinical and administrative staff to ensure continuity of care and high-quality service for clients at

Qualifications

• Previous experience in home care, healthcare scheduling, staffing, or a related healthcare environment is strongly preferred.
• Understanding of the unique scheduling needs and challenges associated with providing care in clients' homes.
• Excellent organizational and time-management skills with the ability to manage multiple schedules and priorities simultaneously.
• Strong communication and interpersonal skills, with the ability to communicate professionally with clients, caregivers, families, and healthcare professionals.
• Ability to remain calm, resourceful, and solution-oriented when handling last-minute changes or staffing challenges.
• Strong attention to detail and the ability to maintain accurate records and scheduling information.
• Comfortable working with computer systems, scheduling software, email, and other office technology.
• Dependable, professional, compassionate, and committed to providing excellent service to clients and caregivers.

Responsibilities

• Coordinate and maintain client and caregiver schedules to ensure consistent and appropriate coverage based on each client's care needs.
• Match caregivers with clients based on availability, qualifications, experience, location, and the specific needs of each case.
• Communicate regularly with clients, caregivers, families, and members of the care team regarding schedules, changes, and service needs.
• Respond promptly to call-outs, schedule changes, and last-minute staffing needs to maintain continuity of care.
• Monitor daily schedules and proactively identify potential coverage issues or scheduling conflicts.
• Follow up with caregivers regarding scheduled assignments, availability, and attendance.
• Maintain accurate and up-to-date scheduling information within the agency's scheduling system.
• Document schedule changes, client requests, caregiver communications, and other relevant information accurately and in a timely manner.
• Coordinate new cases and staffing assignments while ensuring all scheduling details are communicated clearly to the appropriate parties.
• Work closely with the clinical and administrative teams to support the smooth and efficient delivery of home care services.
• Provide professional, compassionate, and responsive customer service to clients, caregivers, and their families.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Calm under pressure

Attention to detail

Scheduling software

Computer systems

Tools

Scheduling software

Computer systems

Job description

SYNERGY HomeCare in Teaneck, NJ is seeking a dedicated Home Care Scheduling Coordinator to join our team. You will coordinate and maintain client and caregiver schedules, matching caregivers with clients based on availability, qualifications, and location, while communicating with families and the care team.

The role emphasizes accurate record-keeping, timely updates, and collaboration with clinical and administrative staff to ensure continuity of care and high-quality service for clients at