Home Care Scheduling Specialist

Senior Helpers; Columbia (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Short/Long-term Disability

Paid Time Off

Next Day Pay

Bonus structure

Job summary

Senior Helpers of Columbia is seeking a diligent Schedule Coordinator to manage caregiver assignments, align staffing with care plans, and ensure timely communication with clients and families.

The role requires strong organizational and multi-tasking abilities, with experience in scheduling and customer service. You will work in a fast-paced home care setting, supporting a dedicated caregiving team and contributing to high-quality client outcomes.

Qualifications

• High School Diploma required or GED.
• Previous experience in customer service preferred.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Knowledge of general home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and astute decision-making skills.
• Team player with strong client interaction and multi-tasking abilities.
• Experience using telephones with multiple lines and maintaining professionalism in a fast-paced environment.
• Excellent problem-solving and creative-solution abilities.

Responsibilities

• Manage workload based on goals and priorities.
• Select, schedule, and coordinate caregivers based on care plans and assessments.
• Maintain scheduling of caregivers and resolve conflicts or emergencies.
• Communicate caregiver changes to clients/families in a timely manner.
• Record scheduling changes in company software.
• On-call duty averaging two weeks per month as directed.
• Provide input on hiring needs to management.
• Assist in keeping caregiver files up to date and track licensing/insurance expirations.
• Audit timecards to ensure hours match schedules.
• Coordinate shift back-fill for tardiness or absences.
• Serve as primary contact with client families regarding schedules.
• Maintain rapport with clients and caregivers to support positive relationships.
• Collaborate with supervisor to resolve complaints and incidents.

Skills

Customer service

Staffing/scheduling

Logistics

Organization

Verbal communication

Multi-tasking

Problem solving

Telephone etiquette

Team player

Fast-paced environment

Education

High School Diploma or GED

Associate’s degree preferred

Job description

Senior Helpers of Columbia is seeking a diligent Schedule Coordinator to manage caregiver assignments, align staffing with care plans, and ensure timely communication with clients and families.

The role requires strong organizational and multi-tasking abilities, with experience in scheduling and customer service. You will work in a fast-paced home care setting, supporting a dedicated caregiving team and contributing to high-quality client outcomes.