Home Care Referral & Intake Coordinator

Riverside Health System; Newport News (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Riverside Health System in Newport News, Virginia, seeks an Intake Specialist for the Home Care Division. You will perform intake, verify insurance, and obtain preauthorizations for referrals, ensuring accurate data collection and criteria-based acceptance.

You will stay current on Medicare/insurance rules and coordinate services with care teams. In this role you will deliver excellent customer service by phone, in person, and online, and assist the team in meeting daily workload needs within

Qualifications

• 2 years Healthcare experience required.
• 1 year Homecare experience preferred.
• Strong communication and data-collection skills.

Responsibilities

• Performs intake, insurance verification and preauthorization for home care referrals.
• Collects referral data and reviews against criteria for acceptance.
• Maintains knowledge of Medicare/insurance reimbursement and service offerings.
• Provides exceptional customer service by phone, in person, and electronically.
• Supports team to complete daily workload in the Home Care Division.

Skills

Care coordination

Customer service

Data entry

Communication

Education

HS Diploma/GED

Job description

Riverside Health System in Newport News, Virginia, seeks an Intake Specialist for the Home Care Division. You will perform intake, verify insurance, and obtain preauthorizations for referrals, ensuring accurate data collection and criteria-based acceptance.

You will stay current on Medicare/insurance rules and coordinate services with care teams. In this role you will deliver excellent customer service by phone, in person, and online, and assist the team in meeting daily workload needs within