Home Care Operations Manager

addus; Granite City (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Addus is seeking a Hospital/Home Care Administrator to oversee daily operations, recruit and train branch staff, and drive census growth. The role emphasizes compliance, service delivery, and staff development across the branch and office teams.

The candidate should have a Bachelor's degree, 3–5 years in health care, and at least 2 years in supervisory roles, with strong MS Office and HRIS skills and willingness to travel within the service area.

Qualifications

• Bachelor's degree required.
• 3–5 years’ experience in health care; home care/health or private duty preferred.
• 2+ years of supervisory/management experience.

Responsibilities

• Oversee daily operations and administrative functions, including recruitment, orientation, training and retention of branch staff.
• Ensure branch operations comply with company and contractual requirements.
• Support census and revenue growth by delivering effective service care plans.

Skills

Staff supervision

Recruitment

Training delivery

MS Office

HRIS

Budget/census growth

Compliance/audits

Communication

Travel to service area

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Word

Job description

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.

Position Requirements & Competencies:

• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.