Home Care Operations Manager

ADP, Inc.; Encinitas (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Flexible PTO

Direct access to Owner

Leadership growth opportunities

Growth-focused team environment

Job summary

FirstLight Home Care in Encinitas, CA seeks an experienced Home Care Operations Manager to lead daily operations, optimize staffing, and partner with ownership to scale the business. You will implement efficient processes, drive caregiver recruitment, onboarding, and retention to support rapid growth.

The role emphasizes hands-on leadership, process design, and a caregiver-first culture within a growing San Diego County operation.

Qualifications

• Professional experience in non-medical/private-duty home care is required.
• Experience using WellSky or a comparable home care management software platform is required.
• You must already be comfortable working within a home care management system for scheduling, caregiver management, client management, documentation, and day-to-day operations.
• Your current title is not as important as your experience; leadership roles in home care are valued.

Responsibilities

• Lead the day-to-day operations of the home care organization.
• Manage, support, develop, and hold the office team accountable.
• Build stronger operational processes and systems as the company grows.
• Oversee caregiver scheduling, staffing, call-offs, and coverage.
• Strengthen caregiver recruiting, onboarding, retention, and workforce capacity.
• Develop better processes around caregiver availability, utilization, and overtime.
• Maintain high service levels and responsiveness for clients and families.
• Ensure operational issues are followed through to resolution and policy compliance.

Skills

Operations management

Scheduling

Staffing

Recruiting

Team leadership

Problem solving

Tools

WellSky

Job description

Salary Range: $75,000.00 To $85,000.00 Annually

Home Care Operations Manager

Non-Medical Home Care

FirstLight Home Care - Encinitas, CA | Full-Time, On-Site | $75,000-$85,000/year

Help Us Build the Next Stage of FirstLight Home Care

FirstLight Home Care is an established and rapidly growing non-medical home care company serving communities throughout San Diego County.

We are a caregiver-first company, built by caregivers, for caregivers - and ultimately for the clients who depend on them. Our Owner started as a caregiver and still considers himself one today. That perspective drives how we operate, how we treat our team, and how we make decisions. We have experienced explosive growth, and demand for our services continues to grow faster than our current capacity. We are investing in the people, technology, recruiting, scheduling, and operational structure needed to take the company to the next level.

That's why we're hiring this position.

We're looking for an experienced home care leader who gets excited about building - not someone who simply wants to walk into a finished corporate machine and maintain it. You'll work directly with the Owner and a dynamic team to help build the processes, structure, accountability, and leadership foundation that will support our next stage of growth.

This is an opportunity to have a real voice in where we are going and how we get there.

Are You Ready to Build - and Have Some Fun Doing It?

We work hard. We move fast. We care deeply about our caregivers and our clients. But we also believe you should enjoy the people you work with and have some fun along the way.

We laugh. We support each other. We celebrate wins. We solve problems together. And we are building a team of people who genuinely enjoy what they do.

If you're looking to walk into a finished corporate machine where the systems have already been built, the decisions have already been made, and your job is simply to maintain what someone else created, this isn't for you.

There's work to be done here - and that's the opportunity.

We're looking for someone who gets excited about building. Someone who sees a problem and wants to solve it. Someone who wants a voice in how the operation develops and takes pride in looking back six months or a year from now and saying, "I helped build that."

If you are an experienced home care professional who has looked at an operation and thought, "I know how we could make this better," we want to talk to you.

What You'll Lead

• Lead the day-to-day operations of our home care organization
• Manage, support, develop, and hold our office team accountable
• Help build stronger operational processes and systems as we grow
• Oversee caregiver scheduling, staffing, call-offs, and coverage
• Strengthen caregiver recruiting, onboarding, retention, and workforce capacity
• Develop better processes around caregiver availability, utilization, and overtime
• Maintain a high level of service and responsiveness for clients and families
• Ensure operational issues are followed through to resolution
• Maintain compliance with California home care requirements and company policies
• Create greater consistency, communication, and accountability across the operation
• Work directly with the Owner on growth and operational planning
• Help integrate new clients, caregivers, team members, and territories as the company continues to expand

Who We're Looking For Professional experience in non-medical/private-duty home care is required.

Experience using WellSky or a comparable home care management software platform is required.

You must already be comfortable working within a home care management system for scheduling, caregiver management, client management, documentation, and day-to-day operations.

We're looking for someone who already understands the realities of this business - caregivers, clients, scheduling, recruiting, call-offs, compliance, and the constant moving pieces that come with home care.

Your current title is not as important as your experience. You may currently be a Branch Manager, Care Manager, Office Manager, Operations Manager, Client Services Manager, Scheduling Manager, Recruitment/Compliance Manager, or another experienced home care leader ready for a larger opportunity.

We're especially interested in someone who:

• Has hands-on experience in non-medical home care operations
• Knows how to lead, motivate, and develop people
• Understands scheduling, staffing, recruiting, and caregiver retention
• Can create structure without creating unnecessary bureaucracy
• Takes ownership and follows things through
• Doesn't need to be chased to get things done
• Can identify problems and build practical solutions
• Is comfortable in a growing organization where not every process has already been perfected
• Wants to have a meaningful role in building something, rather than simply maintaining what someone else built

What We Offer

• $75,000-$85,000 annual salary
• Medical insurance
• 401(k) with 3% employer match
• Flexible PTO - up to three weeks annually
• Direct access to and partnership with the Owner
• The opportunity to help shape how the organization operates as we grow
• A genuine path to increased leadership responsibility
• A dynamic, supportive team that works hard and has fun doing it
• A caregiver-first culture where people actually matter

Where This Can Go

This position isn't intended to be the ceiling. We're building a larger organization throughout San Diego County, and we want someone who can grow with it.

For the right person, there is a path from Operations Manager to Director to potentially VP-level

operational leadership as the organization continues to develop.

We're not looking for someone to simply fill a management position.

We're looking for someone who wants to help us build what's next.

If you know the home care business, know how to lead people, are not afraid to roll up your sleeves, and want to help build one of the most exciting home care operations in San Diego, we want to meet you.