Care Operations Manager

BrightStar Care - Anchorage; San Jose (CA); On-site; USD 77,366,000 - 103,155,000; Full time

Benefits offered by this job

401(k) with 3% company match

PTO

Paid Sick Leave

Weekly Pay with Direct Deposit

Mileage Reimbursement

Opportunities to Grow with the Company

Job summary

BrightStar Care of East Los Gatos & South San Jose is seeking a proactive Care Operations Manager to elevate daily operations, recruit and retain caregivers, and maintain high client satisfaction. You will partner with leadership to optimize field processes, scheduling, and regulatory compliance while driving an empathetic, accountable culture.

In this in-office role, you will oversee field care teams, manage administrative workflows, and ensure quality service delivery across our community,

Qualifications

• 2-4+ years of leadership or operations management experience in home care or similar in-home services.
• Experience managing a distributed workforce (full-time, part-time, per diem).
• Proficiency in Microsoft Office and scheduling/EHR tools; strong writing and communication skills.

Responsibilities

• Lead day-to-day operations and caregiver recruitment/retention.
• Oversee scheduling to optimize client-caregiver matching and reduce overtime.
• Ensure CDSS Home Care Services compliance, HIPAA, Cal/OSHA standards, and BrightStar Care rules.

Skills

Leadership

Operations management

Staff scheduling

Communication

Regulatory compliance

Education

Associate or Bachelor’s in Business/Healthcare Administration

CPR/First Aid knowledge

Tools

Microsoft Office

Scheduling/EHR platforms

AI programs

Job description

Care Operations Manager

Location: San Jose / Los Gatos, CA (In-Office & Local Field Visits)

Employment Type: Full-Time

Compensation: $27 - $36 per hour, depending on experience.

Benefits

• 401(k) with 3% company match (upon eligibility)
• Paid Time Off (PTO)
• Paid Sick Leave
• Weekly Pay with Direct Deposit
• Mileage Reimbursement for business travel
• Opportunities to Grow with the Company

About the Role

Are you an experienced operations leader passionate about elevating standards in healthcare and home services?

At BrightStar Care of East Los Gatos & South San Jose, we deliver A Higher Standard of non-medical home care. We are seeking a proactive, detail-driven Care Operations Manager to lead our day-to-day operations, drive caregiver recruitment and retention, ensure clinical/regulatory compliance, and maintain exceptional client satisfaction across our community.

In this role, you will partner directly with the Owner and Director of Nursing to oversee field care teams, optimize scheduling, manage administrative and financial workflows, and foster a culture of empathy, accountability, and excellence.

Key Responsibilities

Team Leadership & Talent Management

• Recruitment & Hiring: Drive the full-cycle recruitment pipeline (online postings, community outreach, fast-paced phone screening, and interviewing) to attract top-tier Home Care Aides, DSPs, and other staff as needed.
• Onboarding & Credentialing: Ensure 100% pre-hire compliance before placement (CDSS Home Care Aide Registry clearance, Live Scan, TB testing, and credentials).
• Training & Mentorship: Lead new employee orientations in partnership with the Director of Nursing; foster a culture of positive coaching, regular performance reviews, and progressive discipline when necessary.
• Schedule Optimization: Oversee weekly caregiver scheduling with an emphasis on client-caregiver matching, shift consistency, and overtime control.
• On-Call Rotation Coverage: Share in remote after-hours phone coverage in a rotating capacity (every other week) to handle employee call outs, emergency service incidents, and new client inquiries.

Client Relations & Service Delivery

• Intake & Assessments: Respond to new client inquiries with urgency and empathy; participate in initial in-home assessments and service authorizations.
• Quality Assurance: Conduct regular supervisory check-ins, home visits, and "warm handoffs" introducing new caregivers on their first shifts.
• Emergency Escalation: Serve as an operational escalation point, maintaining contingency plans for call-outs (and providing emergency hands-on care coverage as a critical last resort).

Operations, Compliance & Finance

• Regulatory Compliance: Maintain full operational compliance with California Department of Social Services (CDSS) Home Care Services regulations, HIPAA, Cal/OSHA standards, Joint Commission accreditation requirements, and BrightStar Care standards.
• Billing & Payroll: Process weekly payroll with high accuracy; generate client invoicing and manage active accounts receivable collections.
• Financial Management: Monitor operational expenditures to achieve target margins, utilizing lowest-cost/highest-quality vendors and minimizing avoidable overtime.

Qualifications

• Experience: 2-4+ years of leadership or operations management experience, preferably in home care, healthcare staffing, assisted living, or another in-home services industry.
• Staff Scheduling: Demonstrated success managing and scheduling a distributed, multi-tier workforce (full-time, part-time, per diem).
• Education: Associate or Bachelor’s degree in Business, Healthcare Administration, or related field is preferred
• Technical Skills: Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), AI programs, and experience navigating scheduling/EHR platforms. Effective writing and communication skills.
• Licensing & Requirements:
  • Valid California Driver’s License, clean driving record, and active auto insurance.
  • Reliable personal vehicle for local client visits, field check-ins, and community outreach.
  • Current CPR/First Aid certification (or willingness to obtain prior to start).
  • Ability to clear a CDSS Live Scan criminal background check (DOJ/FBI), exclusion lists search, and TB clearance.

BrightStar Care of East Los Gatos & South San Jose is an independently owned and operated franchise location. We are an Equal Opportunity Employer and do not discriminate against applicants on the basis of race, ethnicity, gender, veteran status, disability, or any other protected class under federal, state, or local law.