Home Care Operations Manager

Addus HomeCare; Collinsville (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule?

Company events

Job summary

Addus HomeCare is seeking a branch operations leader to oversee daily activities, recruitment, and staff development. You will ensure service delivery aligns with care plans, manage payroll/billing, and report progress to agency leadership.

The role requires a Bachelor’s degree and 3–5 years in healthcare with 2+ years in supervision, plus strong MS Office/HRIS skills and the ability to travel to the branch service area.

Qualifications

• Bachelor's Degree required.
• 3-5 years’ experience in health care; some experience in home care, home health, or private duty preferred.
• 2+ years of supervisory/management experience.
• Experience with compliance/audits.

Responsibilities

• Oversee and manage daily operations and administrative functions for the branch.
• Recruitment, orientation, training and retention of staff.
• Ensure compliance with company and contractual requirements.
• Develop processes to ensure clients receive services as authorized.
• Prepare weekly/monthly progress reports for Directors.
• Manage payroll and billing as needed.

Skills

Supervisory experience

Management

Recruitment

Training & development

MS Office

Excel

PowerPoint

Travel

Education

Bachelor's Degree

Tools

HRIS

MS Office Suite

Job description

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Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.
• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.