Home Care Operations Manager

Addus HomeCare; Fairview Heights (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Addus HomeCare in the greater Illinois area seeks a proactive operations supervisor to manage daily branch tasks, staffing, and program delivery. You will oversee recruitment, training, and compliance, while driving census growth and ensuring services are delivered as authorized.

The role requires a Bachelor's degree, 2+ years of supervisory experience, and solid MS Office/HRIS skills. Travel to the branch’s service area is expected.

Qualifications

• Bachelor's Degree required.
• 3-5 years in health care; some home care experience preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth.
• Experience leading training sessions or meetings with staff.
• Experience with compliance/audits.
• MS Office and HRIS proficiency; Excel/PowerPoint/Word skills.

Responsibilities

• Provide oversight to ensure the branch operates in compliance with company and contract requirements.
• Assist census and revenue growth via effective service delivery of care plans.
• Lead recruitment, orientation, training and retention of branch and office staff.
• Guide staff on workers' compensation and unemployment claims.
• Facilitate team meetings as needed.
• Evaluate staff skills and conduct additional training and counseling.
• Maintain relationships with referral sources and participate in outreach events.
• Develop processes to ensure services are delivered as authorized.
• Prepare and present weekly/monthly progress reports.
• Troubleshoot and resolve customer concerns and grievances.
• Process payroll and billing as needed.

Skills

Leadership

Staff development

Communication

Organizational skills

Problem solving

Education

Bachelor's Degree

Tools

MS Office

HRIS

Excel

PowerPoint

Word

Job description

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Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.
• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.