Home Care Operations Manager

Addus HomeCare; Red Bud (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Addus HomeCare in Illinois is seeking a Branch Operations Manager to oversee daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office staff, to meet budgeted census.

You will manage payroll and billing, ensure compliance, drive census and revenue growth, provide guidance to staff, conduct trainings and present weekly progress to the Agency Director and Regional Director.

Qualifications

• Bachelor's degree required.
• 3-5 years of health care experience; home care/home health/private duty preferred.
• 2+ years of supervisory/management experience.

Responsibilities

• Oversee branch daily operations and administrative functions.
• Assist in census and revenue growth by effective service delivery of care plans.
• Recruit, orient, train and retain branch and office support staff.
• Guide branch and administrative staff on workers' comp and unemployment claims.
• Facilitate team meetings and evaluate staff performance annually.
• Maintain relationships with referral sources and conduct community outreach.

Skills

Supervisory experience

Recruitment & training

Payroll & billing oversight

Census/revenue growth focus

Microsoft Office proficiency

Education

Bachelor's degree

Tools

HRIS

Excel

PowerPoint

Word

Job description

Career Opportunities with Addus HomeCare

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.
• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.