Home Care Operations Manager

Addus HomeCare; Sparta (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Addus HomeCare is seeking an Operations/Administrative leader to supervise daily branch operations, recruit and develop staff, and ensure compliance with company standards. The role emphasizes census growth, service delivery, and effective management across administrative functions.

The candidate should have 3-5 years in healthcare with 2+ years in supervision, a Bachelor’s degree, and strong MS Office/HRIS skills. Willingness to travel within the service area is required.

Qualifications

• Bachelor's degree required.
• 3-5 years healthcare experience; home care preferred.
• 2+ years supervisory/management experience.
• Experience with compliance/audits.
• Computer proficiency – MS Office and HRIS.

Responsibilities

• Oversee daily operations and administrative functions to meet budgeted census.
• Assist census and revenue growth through effective service delivery of care plans.
• Recruitment, orientation, training and retention of branch and office staff.
• Provide direction to ensure workers' compensation and unemployment claims are reported.
• Facilitate team meetings and staff evaluations annually.
• Maintain relationships with referral sources and conduct outreach/recruitment events.
• Develop and execute processes to ensure services are rendered as authorized.
• Prepare and present weekly/monthly progress reports to Agency/Regional Directors.
• Troubleshoot and resolve customer concerns and grievances; handle payroll and billing as needed.

Skills

Supervisory experience

Recruitment

Training & development

HRIS

MS Office

Travelability

Education

Bachelor's degree

Tools

MS Office Suite

HRIS

Job description

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Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.
• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.