Home Care Operations Manager

Addus HomeCare, Inc.; Centralia, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Addus HomeCare, Inc. seeks an Operations Manager to oversee daily branch operations and administrative functions, including recruitment, orientation, training and retention of office staff to meet monthly census targets and ensure high quality patient care across the service area.

The role champions compliance with company and contractual requirements, drives census and revenue growth, coordinates payroll and billing support, conducts staff development, maintains referral source relationships,

Qualifications

• Bachelor's Degree required.
• 3–5 years health care experience; home care or private duty preferred.
• 2+ years supervisory/management experience.
• Experience driving census and revenue growth.
• Experience with compliance and audits.
• Proficient in MS Office and HRIS; strong Excel/PowerPoint skills.
• Valid driver's license, auto insurance, reliable vehicle, and willingness to travel to service area.

Responsibilities

• Oversee daily branch operations and administrative functions.
• Recruit, orient, train and retain branch and office staff.
• Ensure compliance with company and contractual requirements.
• Drive census and revenue growth through service delivery.
• Coordinate payroll and billing as needed.
• Develop and present weekly/monthly progress reports to leadership.
• Maintain relationships with referral sources and conduct outreach.

Skills

Supervisory experience

Budgeting

Recruitment & training

Staff development

Communication

Travel readiness

Education

Bachelor's Degree

Tools

MS Office

HRIS

Excel

PowerPoint

Job description

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers’ concerns and grievances.
• Processes payroll and billing as needed.

Position Requirements & Competencies:

• Bachelor's Degree required.
• 3 -5 years’ experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency – MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch’s service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employee wellbeing is top priority at Addus Homecare, and we’re thrilled to announce our recognition as the top healthcare company on Indeed’s 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.