Home Care Operations Manager

Addus HomeCare; Albuquerque (NM); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Addus HomeCare, Inc. in Albuquerque, NM is seeking an Operations Manager to oversee daily operations and administrative functions, including recruitment, orientation, and training of branch staff.

The role aims to meet monthly census targets and budgets, with bilingual ability preferred but not required. The ideal candidate will have 2+ years of supervisory experience, strong MS Office proficiency, and a track record of driving service delivery and revenue growth in home care settings.

Qualifications

• Bachelor's Degree preferred.
• 3-5 years' experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Computer proficiency -- MS Office and HRIS.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area.

Responsibilities

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans
• Helps recruitment, orientation, training and retention of branch and office support staff
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
• Facilitates team meetings as needed
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
• Develops and executes processes to ensure clients are receiving services as authorized
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director
• Troubleshoots and resolve customers' concerns and grievances
• Processes payroll and billing as needed

Skills

Tech savvy

Great communication

Multitasking

Works well under pressure

Has leadership experience

Performance driven

Experienced with Microsoft Office

Customer service

Fast paced

Education

Bachelor's Degree preferred

Tools

MS Office

Job description

Position: Operations Manager

Location: Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113

Schedule: Monday through Friday, 8:00 AM – 5:00 PM (sometimes weekends and before and after hours as needed)

Direct Reports: 8 to 10 Admin Employees

Position Summary:

This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census. Bilingual preferred but not required.

Ideal Candidates for this role will have these traits:

• Tech savvy
• Great communication
• Multitasking
• Works well under pressure
• Has leadership experience
• Performance driven
• Experienced with Microsoft Office
• Customer service
• Fast paced

We offer our team the best

• Medical, Dental and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
• Assists in census and revenue growth by executing effective service delivery of care plans
• Helps recruitment, orientation, training and retention of branch and office support staff
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
• Facilitates team meetings as needed
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
• Develops and executes processes to ensure clients are receiving services as authorized
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director
• Troubleshoots and resolve customers' concerns and grievances
• Processes payroll and billing as needed

Position Requirements & Competencies:

• Bachelor's Degree preferred
• 3 -5 years' experience in health care; some experience in home care, home health, or private duty is preferred
• 2+ years of supervisory/management experience
• Demonstrated ability to drive census/revenue growth and develop business
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually
• Computer proficiency -- MS Office and HRIS
• Organizational skills and ability to meet deadlines in a fast paced environment
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.