Home Care Operations Lead — Path to Manager

Touching-Hearts-At-Home-6; Charlotte (NC); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

Referral bonuses

Additional benefits

Descripción de la vacante

Touching Hearts at Home in the Greater Charlotte Area is seeking an operations leadership professional to oversee caregiver scheduling, client coordination, and daily administrative tasks. This role is not a traditional office position, but a hands-on leadership track essential for delivering exceptional senior care.

You will coordinate staffing, communicate with clients and partners, and contribute to process improvements as the agency grows, with opportunities for long-term advancement into an

Formación

• Experience in home care operations, caregiver scheduling, staffing coordination, healthcare administration, and/or office management.
• Strong organizational skills with exceptional attention to detail.
• Calm under pressure and able to prioritize multiple responsibilities.
• Professional, confident, and compassionate communicator.
• Ownership mindset and proactive problem solving.
• Technology proficient and comfortable learning new systems.
• Passionate about serving seniors and supporting caregivers.

Responsabilidades

• Coordinate caregiver schedules, shift coverage, and last-minute staffing changes with urgency and professionalism.
• Serve as a primary contact for clients, families, caregivers, hospitals, and referral partners.
• Support new client inquiries and create a compassionate, professional first impression.
• Maintain daily operations through documentation, communication, follow-up, and coordination.
• Anticipate operational challenges and resolve issues before they affect client care.
• Build strong relationships with caregivers and promote accountability and service quality.
• Participate in rotating evening and weekend on-call shifts as part of leadership.
• Identify opportunities to improve processes, increase efficiency, and strengthen agency operations.

Conocimientos

Scheduling

Operations management

Customer communication

Problem solving

Tech proficiency

Descripción del empleo

Touching Hearts at Home in the Greater Charlotte Area is seeking an operations leadership professional to oversee caregiver scheduling, client coordination, and daily administrative tasks. This role is not a traditional office position, but a hands-on leadership track essential for delivering exceptional senior care.

You will coordinate staffing, communicate with clients and partners, and contribute to process improvements as the agency grows, with opportunities for long-term advancement into an