Home Care Operations Lead - Growth Path to Manager

Touching Hearts at Home of Charlotte, NC; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid training

Holiday pay

Referral bonuses

Additional benefits

Job summary

Touching Hearts at Home of Charlotte, NC is seeking an Operations leadership candidate for a leadership track to become an Operations Manager. This full-time role sits at the center of coordinating caregivers, supporting clients and families, and improving daily operations.

You’ll manage caregiver schedules, handle inquiries, and help drive quality care while growing with the agency as it expands in the Greater Charlotte Area.

Qualifications

• Experience in home care operations, caregiver scheduling, staffing coordination, healthcare administration, and/or office management.

Responsibilities

• Coordinate caregiver schedules, shift coverage, and last-minute staffing changes with urgency and professionalism.
• Serve as one of the first points of contact for clients, families, caregivers, hospitals, and referral partners.
• Support new client inquiries and create a compassionate, professional first impression.
• Keep daily operations running smoothly through documentation, communication, follow-up, and administrative coordination.
• Anticipate operational challenges and resolve issues before they affect client care.
• Build strong relationships with caregivers while promoting accountability and exceptional service.
• Participate in a rotating evening and weekend on-call schedule as part of the leadership team.
• Identify opportunities to improve processes, increase efficiency, and strengthen agency operations.
• Support quality improvement initiatives and contribute to the continued growth of the agency.

Skills

Home care operations

Caregiver scheduling

Staffing coordination

Healthcare administration

Office management

Job description

Touching Hearts at Home of Charlotte, NC is seeking an Operations leadership candidate for a leadership track to become an Operations Manager. This full-time role sits at the center of coordinating caregivers, supporting clients and families, and improving daily operations.

You’ll manage caregiver schedules, handle inquiries, and help drive quality care while growing with the agency as it expands in the Greater Charlotte Area.