Home Care-Office Supervisor

Home Health Care, Inc.; Montgomeryville (Montgomery County); On-site; USD 52,000 - 76,000; Full time

Job summary

CareSense Home Care in the United States seeks an Office Supervisor to oversee daily office operations, support caregiver staffing and scheduling, and ensure compliance with EVV and state regulations.

The role involves supervising office staff, onboarding new hires, and maintaining accurate records while upholding HIPAA standards and coordinating with the Branch/Regional Managers. This is an on-site position in a fast-paced home care environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in home care, healthcare, staffing, or office management preferred.
• Strong organizational, communication, and problem-solving skills.
• Proficient with computers and Microsoft Office; EVV/HHAeXchange experience preferred.

Responsibilities

• Supervise and support office staff, including Staffing Coordinators and admin personnel.
• Oversee daily staffing and scheduling needs and fill open caregiver shifts.
• Monitor caregiver attendance, clock-ins/outs, and scheduling issues.
• Ensure caregivers are properly cleared before assignments.
• Assist with onboarding and employment documentation.
• Maintain client and caregiver records, authorizations, and service documentation.
• Respond to client, family, caregiver, and Service Coordinator concerns.
• Monitor compliance with policies, payer requirements, and state regulations.
• Provide training and coaching to office staff; escalate clinical concerns.
• Maintain confidentiality per HIPAA and company policy.
• Complete other duties as assigned.

Skills

Strong organizational skills

Effective communication

Problem-solving

Computer proficiency

HHAeXchange / EVV experience

Home care scheduling software

Education

High school diploma or equivalent

College degree preferred

Tools

HHAeXchange

EVV systems

Home care scheduling software

Job description

CareSense Home Care

Office Supervisor Job Description

Position: Office Supervisor

Reports To: Branch Manager / Regional Manager

Department: Home Care Operations

Position Summary

The Office Supervisor is responsible for overseeing the daily operations of the CareSense Home Care office and supporting the coordination of quality home care services. This position supervises office staff, assists with caregiver staffing and scheduling, monitors compliance requirements, and helps ensure client and caregiver needs are addressed promptly.

Essential Duties And Responsibilities

• Supervise and support office staff, including Staffing Coordinators and administrative personnel.
• Oversee daily staffing and scheduling needs and assist with filling open caregiver shifts.
• Monitor caregiver call-offs, attendance, and staffing concerns.
• Ensure caregivers are properly cleared and approved before beginning assignments.
• Assist with new hire onboarding and required employment documentation.
• Monitor EVV/HHAeXchange for missed clock-ins, clock-outs, scheduling issues, and documentation concerns.
• Ensure client records, caregiver records, authorizations, and service documentation are complete and current.
• Respond to client, family, caregiver, and Service Coordinator concerns.
• Assist with complaints, incidents, and follow-up documentation as required.
• Communicate changes in client services, authorizations, hospitalizations, and staffing to appropriate team members.
• Monitor office compliance with CareSense policies, payer requirements, and applicable state regulations.
• Assist with audits, record reviews, corrective action plans, and quality improvement activities.
• Provide training, coaching, and guidance to office staff.
• Escalate clinical concerns to the appropriate nurse or clinical supervisor.
• Maintain confidentiality of client and employee information in accordance with HIPAA and company policy.
• Complete other duties as assigned by management.

Qualifications

High school diploma or equivalent required; college degree preferred.

Previous home care, healthcare, staffing, or office management experience preferred.

Supervisory Or Leadership Experience Preferred.

• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computers and Microsoft Office.
• Experience with HHAeXchange, EVV systems, or home care scheduling software preferred.

Physical Requirements

Ability to perform general office duties, including prolonged periods of sitting, computer use, telephone communication, and occasional lifting of office materials.

Additional Requirements

The Office Supervisor must demonstrate professionalism, dependability, confidentiality, and the ability to work effectively with clients, caregivers, staff, families, and outside agencies.

Visit our website to learn more: www.caresensehc.com

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.