Home Care Intake Coordinator

Girling Personal Care; Brenham (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Girling Personal Care, part of Addus Homecare, in Brenham, TX, seeks a Referral and Admissions Coordinator to oversee coordination of the referral and admissions process and to collaborate with facility representatives, discharge planners and other agencies to initiate care. You will manage admission packets, schedule initial nursing assessment, maintain records, and ensure compliance with regulations.

The role emphasizes strong communication with patients, families, and referral sources, with

Qualifications

• Experience communicating with patients, families, and providers
• Ability to complete documentation accurately and timely
• Strong interpersonal and written communication skills

Responsibilities

• Coordinate referral and admissions processes
• Explain benefits to patients and families
• Oversee scheduling of initial nursing assessment and admission
• Maintain admission packets and ensure forms are available
• Ensure compliance with regulations and company policies
• Support marketing and outreach to referral sources
• Maintain accurate clinical records and progress notes
• Provide clerical support and maintain punctuality

Skills

Customer service

Communication

Documentation

Coordination

Job description

POSITION SUMMARY

Responsible for the overall coordination of the referral and admissions process. Interacts closely with facility representatives, discharge planners and other agencies to facilitate the initiation of care.

Essential Duties

• Provide explanation of the benefits to patients, families, and community contacts
• Assist with finding alternative services when patient is not a candidate for hospice
• Oversee scheduling of initial nursing assessment and admission
• Maintain admission packets and ensure that proper forms are available to admissions staff
• Knowledgeable in all Home Health and/or Hospice processes
• Assist community outreach representatives with marketing activities to promote relations with referral sources
• Assist with completion of admission paperwork as needed
• Adhere to work schedule and maintain good punctuality and attendance record
• Provide telephone and clerical support to other staff members as time allows
• Maintains accurate clinical records, keeping track of goals and progress of clients'
• Abides by all regulations, policies, procedures and standards
• Perform other duties as assigned

Performance Responsibilities

• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in continuous Quality Improvement, educational programs, and staff meetings
• Represents the organization professionally at all times

Position Requirements & Competencies

• Be eighteen (18) years of age or older
• At least one (1) year experience in a homecare, hospice and/or healthcare related field preferred
• Ability to complete necessary documentation appropriately, legibly and timely
• Ability to handle stressful and delicate situations
• Interpersonal, verbal, and written communication skills necessary to complete job responsibilities
• Must have reliable transportation, current driver's license and appropriate automobile insurance; or ability to take public transportation

WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Girling Personal Care, a member of the Addus Family of Companies, is a proven provider and employer combining experience, breadth of services, compassionate care, and strong community ties with a commitment to both client and employee satisfaction. This combination along with over 30 years of experience in Texas makes it a trusted choice for families and caregivers seeking high-quality, personalized care in the home.

We are hiring immediately!

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.