Home Care Office Coordinator

Girling Personal Care; Fort Worth (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Continued Education

Monthly Bonus

Paid Time Off Plan

Retirement Planning

Life Insurance

Employee Discounts

Job summary

Girling Personal Care, part of the Addus Family of Companies, is looking for a dedicated individual to coordinate administrative and operational activities in Fort Worth, Texas. Key responsibilities include managing phone communications, client care, recruiting, and maintaining accurate records.

The ideal candidate will have a high school diploma and reliable transportation. Join us to make a difference in the lives of our clients while enjoying benefits like medical, dental, and retirement planning.

Qualifications

• High school diploma or equivalent.
• Reliable transportation and insurance.

Responsibilities

• Manage the Branch Phones: handle calls, document information.
• Manage Emails/Teams Communications: respond promptly during office hours.
• Provide Client Care: cover critical clients as needed.
• Complete Missed Visits in Real Time: document missed appointments immediately.
• Complete Client Complaint Log: document complaints clearly.
• Recruiting: manage candidate flow and secure hires.
• Interviewing: assess candidate suitability.
• Orientations: conduct compliant orientations for new hires.
• Hire/Start to meet monthly goals.
• Establish and Maintain Employee Files.
• Boots on the Ground Recruiting: engage in community outreach.
• Schedule and Attend Employment Job Fairs.
• Conduct Customer Service Calls with New Employees.

Education

High school diploma or equivalent

Job description

Position Summary

Coordinating administrative, business, and operational activities in the office, ensuring clear communication with branch leadership and maintaining accurate file records.

Benefits

• Medical, Dental and Vision Benefits
• Continued Education
• Monthly Bonus
• Paid Time Off Plan
• Retirement Planning
• Life Insurance
• Employee Discounts

Position Requirements & Competencies

• High school diploma or equivalent.
• Reliable transportation and insurance.

Responsibilities

• Manage the Branch Phones: available to take, make, and follow up with calls to/from the branch. Document call information in case notes promptly. Calls are verified on the AWS Call Reports.

• Manage Emails/Teams Communications: keep emails and Teams open during office hours to address incoming messages promptly.

• Provide Client Care: cover critical clients when an aide is unavailable. Act as the first point of contact for covering critical clients during business hours.

• Complete Missed Visits in Real Time: if a client declines or cancels care, cancel the shift, document the call in case notes, and complete a Missed Visit Report immediately.

• Complete Client Complaint Log: document complaints in case notes and the Client Complaint Log on the R Drive, including insurance company and resolution details.

• Recruiting: manage candidate flow in ClearCompany daily/weekly, following the 3‑2‑1 Recruiting Process. Document candidate status. Ensure the first contact, interview, and onboard personnel secure hires. The 3‑2‑1 Recruiting Process: 3 Text Messages, 2 Phone Calls, 1 Email.

• Interviewing: interview candidates to determine suitability, and communicate next steps—reference checks, criminal background checks, residency proof, TB test requirements, etc.

• Orientations: schedule and conduct compliant orientations for candidates on their hire date, ensuring all compliance requirements are met.

• Hire/Start to meet monthly goals.

• Establish and Maintain Compliant Employee Files.

• Boots on the Ground Recruiting: engage in community outreach, distribute flyers, and raise awareness of Arcadia Home Care & Staffing weekly.

• Schedule and Attend Employment Job Fairs.

• Conduct Customer Service Calls with New Employees: reach out after the first day and again after three weeks to verify performance and satisfaction.

Equal Employment Opportunity: Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Girling Personal Care, a member of the Addus Family of Companies, is a proven provider and employer combining experience, breadth of services, compassionate care, and strong community ties with a commitment to both client and employee satisfaction. With over 30 years of experience in Texas, we are a trusted choice for families and caregivers seeking high‑quality, personalized care in the home.

We are hiring immediately! Apply now to learn more about starting your home care career with Girling Personal Care.

Employee wellbeing is a top priority at Addus Homecare. We are proud to be recognized as the top healthcare company on Indeed’s 2024 Top 100 Work Wellbeing Index.