Home Care Field Supervisor — Lead Care & Compliance

Phoenix Home Care; Independence (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Phoenix Home Care in Independence, MO, is seeking a Field Supervisor to ensure safe, high-quality home care. You will bridge caregivers and clients, oversee caregiver performance, monitor care plans, and step in for hands-on support.

The role also includes onboarding new clients, conducting on-the-job training for Personal Assistants, performing caregiver evaluations, and monthly quality assurance calls to uphold ethical behavior, dress code, and documentation standards.

Qualifications

• High school diploma or equivalent is required.
• Some college or post-secondary education preferred.
• Reliable transportation and a working phone.

Responsibilities

• Oversee caregiver performance and ensure adherence to care plans.
• Onboard new clients and complete required documentation.
• Provide on-the-job training for Personal Assistants and coach improvements.
• Conduct monthly quality assurance calls/visits to monitor care quality and compliance.
• Respond to client complaints or incidents with action plans.
• Assist with general office tasks and follow safety protocols.

Skills

Caregiver supervision

Training delivery

Regulatory compliance

Education

High school diploma

Job description

Phoenix Home Care in Independence, MO, is seeking a Field Supervisor to ensure safe, high-quality home care. You will bridge caregivers and clients, oversee caregiver performance, monitor care plans, and step in for hands-on support.

The role also includes onboarding new clients, conducting on-the-job training for Personal Assistants, performing caregiver evaluations, and monthly quality assurance calls to uphold ethical behavior, dress code, and documentation standards.