Customer Care Manager

BrightStar Care - Anchorage; Knoxville (TN); On-site; USD 16,531 - 22,041; Part time

Job summary

BrightStar Care is hiring two experienced individuals to work as a Home Health Aide and an office-based Customer Service Representative. The role blends field personal care with clerical office duties, supporting scheduling, recruiting, and program coordination.

Hours are daytime and shared between two people (9am-5pm). Primary duties are office-based with opportunities to be in the field as needed. A growth path within BrightStar Care is available.

Qualifications

• Must have High School diploma or GED.
• Must have at least 6 months in-home care experience.
• Good organizational skills and ability to work in a team or independently.
• Proficient with computers and smartphones.

Responsibilities

• Perform in-home personal care and support tasks.
• Handle office duties and customer service responsibilities.
• Recruit, interview and hire for programs as needed.
• Schedule medical staff for home care visits and manage clerical tasks.

Skills

Communication skills

Teamwork

Problem solving

Recruitment

Scheduling

Clerical duties

MS Office

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

BrightStar software

Job description

BrightStar Care is looking for (2) experienced, mature individuals who are self-motivated & able to work with a team and independently.

Position: Able to work as a Home Health Aide & office work as a Customer Service Representative

Position Description: Personal Care & Support work in the field and Staffing & Recruiting work in the office

Note: Primary role will be in the office duties with the ability to be in the field if needed.

Hours: Weekly daytime hours (9am-5pm) will be split between (2) persons*

This position will require the individual to learn and understand our company's digital software and other aspects of the daily operations. This position will have the ability for growth within the company and for the individuals to build the programs into a vital part ofBrightStar Care.

Key Roles for position

Computer efficient with Microsoft Outlook, Excel and Word. Able to learn & master BrightStar's software system. Excellent Communication skills. Able to problem solve. Able to recruit, interview and hire for programs. Able to schedule medical staff for Home Care visits. Ability to complete general clerical duties timely.

Note: first person hired will have the 1st pick of hours

Mandatory Requirements for Position

• Valid Driver'slicense
• CurrentAuto Insurance
• Having a 15-20 minute commute to business address is preferred
• Must have High School diplomaor equivalent (GED)
• Must have at least 6 months in-home care experience
• Must have ability to work in a team setting and/or independently
• Must have good organizationalskills
• Must have good speaking skills
• Must be good with computers and smart-phone skills
• Basic Medical terminology helpful, but not required

The Pre-screen survey is required along with the application