Customer Care Manager

BrightStar Care; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

BrightStar Care in Knoxville, TN seeks an experienced Customer Service Representative to support office duties and, when needed, field assignments.

You will use Microsoft Outlook, Excel and Word, learn BrightStar software, recruit and schedule medical staff, and collaborate with a team to ensure smooth daily operations.

This full-time role offers growth opportunities, requires a valid driver's license, basic computer skills, and strong communication and organizational abilities.

Qualifications

• Valid driver's license.
• Current Auto Insurance.
• 6 months in-home care experience.
• Must be able to work in a team setting and/or independently.
• Must have good organizational skills.
• Must have good speaking skills.
• Must be good with computers and smart-phone skills.
• Basic Medical terminology helpful, but not required.

Responsibilities

• Office duties with primary focus in the office, with the ability to work in the field if needed.
• Staffing & Recruiting support in the office and in the field as required.
• Learn and understand BrightStar's software system and daily operations.

Skills

Microsoft Outlook

Microsoft Excel

Microsoft Word

Communication skills

Problem solving

Recruiting

Interviewing

Scheduling

Teamwork

Independent work

Education

High School diploma or GED

Tools

BrightStar software

Job description

BrightStar Care is looking for an experienced, mature individual who is self-motivated & able to work with a team and independently.

Position

Able to work as a Customer Service Representative

Position Description

Staffing & Recruiting work in the office, Field Support

Note: Primary role will be in the office duties with the ability to be in the field if needed.

Hours

Weekly daytime hours 9-5pm

Additional Information

This position will require the individual to learn and understand our company's digital software and other aspects of the daily operations. This position will have the ability for growth within the company and for the individuals to build the programs into a vital part of BrightStar Care.

Key Roles for position

Computer efficient with Microsoft Outlook, Excel and Word. Able to learn & master BrightStar's software system. Excellent Communication skills. Able to problem solve. Able to recruit, interview and hire for programs. Able to schedule medical staff for Home Care visits. Ability to complete general clerical duties timely.

Requirements for Position

• Valid Driver's license
• Current Auto Insurance
• Having a 15-20 minute commute to the BrightStar Office is preferred
• Must have High School diploma or equivalent (GED)
• Must have at least 6 months in-home care experience
• Must be able to work in a team setting and/or independently
• Must have good organizational skills
• Must have good speaking skills
• Must be good with computers and smart-phone skills
• Basic Medical terminology helpful, but not required

The Pre-screen survey is required along with the application