Home Care Case Coordinator — Flexible Schedules & Impact

Circle of Life Home Care and Soaring Eagles Home Care; Gallup (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

401K

Mileage

Flexible Schedules

Vision

Year-End Bonus

Job summary

Circle of Life is seeking a Case Coordinator to join our Gallup team. You will oversee onboarding, client intake, and care coordination for home-based services, ensuring timely schedules and accurate records.

The role requires strong organizational skills, experience with Microsoft Office, and the ability to work with diverse clients and field staff in a fast-paced environment. Local travel may be required in the Gallup area.

Qualifications

• Associate degree or equivalent from two-year college or technical school or one or more years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Process PCA new hire applications and assist in onboarding.
• Conduct monthly home visits as required and client wellness visits if needed.
• Process all new client inquiries, assessments, and requests.
• Maintain accurate system records and ensure all employee records are current.
• Create schedules for Personal Care Attendants as directed by the Client's care plan.
• Communicate frequently with care providers, Client, and PCAs to provide service updates.
• Report PCA and/or Client incidents and follow through on escalated complaints and claims.
• Supervise Personal Care Attendants by setting expectations for attendance, performance, and conduct.
• Set up training for new/current employees.
• Perform caseload audits and respond to audit requests for Personal Care Attendants and other files.
• Ensure the office/workspace remains professional and organized.
• Participate in a weekly PCA/Client meeting with Regional Director as required.
• Attend promotional events and outreach events within the local community.

Skills

Time management

Microsoft Office

Education

Associate degree or equivalent

Tools

Outlook

SharePoint

Excel

Microsoft Teams

Job description

Circle of Life is seeking a Case Coordinator to join our Gallup team. You will oversee onboarding, client intake, and care coordination for home-based services, ensuring timely schedules and accurate records.

The role requires strong organizational skills, experience with Microsoft Office, and the ability to work with diverse clients and field staff in a fast-paced environment. Local travel may be required in the Gallup area.