Case Coordinator

Circle of Life Home Care and Soaring Eagles Home Care; Gallup (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

401K

Mileage

Flexible Schedules

Vision

Year-End Bonus

Job summary

Circle of Life is seeking a Case Coordinator to join our Gallup team. You will oversee onboarding, client intake, and care coordination for home-based services, ensuring timely schedules and accurate records.

The role requires strong organizational skills, experience with Microsoft Office, and the ability to work with diverse clients and field staff in a fast-paced environment. Local travel may be required in the Gallup area.

Qualifications

• Associate degree or equivalent from two-year college or technical school or one or more years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Process PCA new hire applications and assist in onboarding.
• Conduct monthly home visits as required and client wellness visits if needed.
• Process all new client inquiries, assessments, and requests.
• Maintain accurate system records and ensure all employee records are current.
• Create schedules for Personal Care Attendants as directed by the Client's care plan.
• Communicate frequently with care providers, Client, and PCAs to provide service updates.
• Report PCA and/or Client incidents and follow through on escalated complaints and claims.
• Supervise Personal Care Attendants by setting expectations for attendance, performance, and conduct.
• Set up training for new/current employees.
• Perform caseload audits and respond to audit requests for Personal Care Attendants and other files.
• Ensure the office/workspace remains professional and organized.
• Participate in a weekly PCA/Client meeting with Regional Director as required.
• Attend promotional events and outreach events within the local community.

Skills

Time management

Microsoft Office

Education

Associate degree or equivalent

Tools

Outlook

SharePoint

Excel

Microsoft Teams

Job description

Circle of Life is a leading home care agency serving 6 states. We provide services for seniors, children, and people with disabilities, and our mission is to “honor those we serve.” We take pride in the responsibility we have caring for our clients so that they can stay independent in their own homes and communities because we believe that home is the safest place to be. Circle of Life is growing and we’re looking for a Case Coordinator to join our Gallup team.

Good For Employees

Circle of Life’s focus is creating a workplace where respect, appreciation and teamwork are the shared experiences of our team. We do good for our employees by collaborating on scheduling, a focus on wellbeing, a client-first directive, respecting and valuing every team member, having fun and top industry compensation and benefits.

Good Deeds

We also do good in our work. Our team of office and field staff care about each other and the clients we serve. We help one another. We care and provide for a wide range of patients with a focus on serving the underserved.

Position Duties Include

• Process PCA new hire application(s) and assist in onboarding.
• Conduct monthly home visits as required and client wellness visits if needed.
• Process all new client inquiries, assessments, and requests.
• Maintain accurate system records and ensure all employee records are current.
• Creates schedules for Personal Care Attendants as directed by the Client's care plan.
• Communicates frequently with care providers, Client, and PCAs to provide service updates.
• Report PCA and/or Client incidents and provides complete follow-through on escalated complaints and claims.
• Supervise Personal Care Attendants by setting expectations for attendance, performance, and conduct.
• Set up training for new/current employees.
• Performs caseload audit and responds to audit requests for Personal Care Attendants and other files.
• Ensures the appearance of the office's/workspace open environment is professional: neat, clean, orderly, and generally free of clutter.
• Participate in a weekly PCA/Client meeting with Regional Director as required.
• Attend promotional events and outreach events within the local community.

Qualifications

• Associate degree or equivalent from two-year college or technical school or one or more years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of computer systems including Microsoft Suite with an emphasis on Outlook, SharePoint, Excel, and Microsoft Teams.
• Ability to manage time, handle stressful situations, and work with deadlines.
• Possess a willingness to assist, encourage, and honor those we serve.

How Good?

• Positively change the lives of individuals and families in our communities.
• Serve the underserved providing access to care for those who have been traditionally overlooked by the health care system.
• Support a talented team and be a part of a team that supports each other.

Benefits Include

• Medical
• Dental
• 401K
• Mileage
• Flexible Schedules
• Vision
• Year-End Bonus