Home-Based Travel Agent

Jones Express Travel; San Diego (CA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Professional development

Job summary

Jones Express Travel is seeking a Remote Travel Specialist to guide clients through every step of their journey, from planning to return, ensuring a seamless and stress-free experience.

You will assist with travel arrangements, respond to inquiries, and resolve challenges with professionalism and care. Remote work offers flexible hours and access to exclusive travel perks and discounts, along with ongoing training and growth opportunities.

Qualifications

• Customer service experience, ideally in travel, tourism, or hospitality.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational habits.
• Tech-savvy; able to learn booking tools quickly.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Assist with bookings, modifications, cancellations, and special travel requests.
• Provide up-to-date information on destinations, documentation, and agency processes.
• Follow up to confirm travel plans and collect post-trip feedback.
• Address client concerns with empathy and efficiency to ensure satisfaction.
• Maintain high levels of customer satisfaction and contribute to a positive client experience.

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Jones ExpressTravel Agency USA, based in Ephrata, PA, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

Support clients with booking modifications, cancellations, and special travel requests.

Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.

Follow up with clients to confirm travel plans and gather feedback post-trip.

Address concerns with empathy and efficiency, ensuring client satisfaction.

Remote flexibility – work from anywhere, with hours that fit your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional growth – ongoing training and support from a dedicated team.

Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

Excellent communication skills—both written and verbal.

A background in customer service, ideally within travel, tourism, or hospitality.

High attention to detail, strong organizational habits, and a proactive mindset.

Tech-savvy and able to learn new systems and booking tools quickly.

A genuine enthusiasm for travel and helping others create memorable experiences.