Home-Based Travel Agent

Jones Express Travel; New York (NY); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work flexibility

Industry discounts

Professional growth

Job summary

Jones Express Travel seeks a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return. You will respond to inquiries, assist with bookings, updates, and resolve challenges with professionalism and care.

Based remotely, you’ll enjoy flexible hours, access to exclusive travel perks and industry discounts, and ongoing training from a supportive team, all while helping clients create memorable experiences.

Qualifications

• Excellent communication skills—written and verbal.
• Background in customer service, ideally in travel, tourism, or hospitality.
• Tech-savvy and able to quickly learn booking tools and systems.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, travel documents, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback after trips.
• Address concerns with empathy to ensure client satisfaction.

Skills

Communication

Customer service

Travel knowledge

Tech-savvy

Proactive mindset

Tools

Booking systems

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Jones ExpressTravel Agency USA, based in Ephrata, PA, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

Support clients with booking modifications, cancellations, and special travel requests.

Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.

Follow up with clients to confirm travel plans and gather feedback post-trip.

Address concerns with empathy and efficiency, ensuring client satisfaction.

Remote flexibility – work from anywhere, with hours that fit your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional growth – ongoing training and support from a dedicated team.

Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

Excellent communication skills—both written and verbal.

A background in customer service, ideally within travel, tourism, or hospitality.

High attention to detail, strong organizational habits, and a proactive mindset.

Tech-savvy and able to learn new systems and booking tools quickly.

A genuine enthusiasm for travel and helping others create memorable experiences.