Home-Based Scheduling Assistant

Believe Travel; West Virginia; Remote; USD 35,000 - 55,000; Full time

Job summary

An established travel service provider seeks passionate individuals to join their team. This role involves assisting clients with their travel arrangements, ensuring exceptional customer service, and maintaining accurate records. With a focus on creating unforgettable experiences, you will provide expert travel advice and handle any issues that arise during travel. Enjoy the flexibility of remote work, competitive salary, and opportunities for professional development. If you have a love for travel and a commitment to customer satisfaction, this is the perfect opportunity for you to thrive and grow in a supportive environment.

Benefits

Remote Work

Competitive Salary

Professional Development

Travel Perks

Qualifications

• Proven experience in customer service within the travel industry.
• Strong communication skills and proficiency in booking platforms.

Responsibilities

• Assist clients in planning and booking travel arrangements.
• Provide excellent customer service and resolve inquiries.

Skills

Communication Skills

Customer Service Abilities

Problem-Solving

Organization

Flexibility

Education

High School Diploma

Certification in Travel and Tourism

Tools

Travel Booking Platforms

CRM Systems

Job description

Our company is a leading travel service provider dedicated to creating unforgettable experiences for our clients. We are passionate about travel and pride ourselves on delivering personalized, high-quality service to travelers worldwide.

Responsibilities:

• Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.
• Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system.
• Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.
• Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.

Requirements:

• Experience: Proven experience in customer service role within the travel industry.
• Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.
• Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.
• Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally.
• Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.
• Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.

Benefits:

• Remote Work: Enjoy the flexibility of working from home with a supportive team environment.
• Competitive Salary: Compensation commensurate with experience, with opportunities for performance-based incentives.
• Professional Development: Access to ongoing training and development opportunities within the travel industry.
• Travel Perks: Discounts on personal travel bookings and familiarization trips to enhance product knowledge.

If you’re ready to help customers explore the world and create lifelong memories, apply now to join our dynamic and supportive team!