Home-Based Appliance Technician — Craftsmanship First

DIAMOND FACTORY SERVICE LLC; Chicago (IL); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid vacation

Personal time off

Holidays

Health insurance

401(k) with employer contribution

Bonus opportunities

Company van, gas card & uniforms

Job summary

DIAMOND FACTORY SERVICE LLC is seeking an experienced Appliance Repair Technician to diagnose and repair residential appliances in customers' homes across the Chicago area. The role emphasizes craftsmanship, customer service, and diagnostic skills without sales quotas.

You will use a mobile device to document service calls, access technical information, and deliver professional, timely service while upholding safety and quality standards.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Minimum 2 years of in-home appliance repair experience.
• Strong customer service and communication skills.
• Proficiency with computers and mobile devices.
• Mechanical and electrical aptitude.
• Ability to lift up to 100 lbs.
• Pass pre-employment drug screen and background check.
• Company provided van, phone, gas card, and uniforms.
• Paid vacation, personal time, and holidays.
• Health insurance.
• Optional 401(k) with employer contribution.
• Bonus opportunities for exceeding performance goals.
• Ongoing training and professional development.
• Advancement opportunities: Lead Technician, Prescreener, Supervisor.

Responsibilities

• Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers.
• Use a mobile device to document service calls and research technical information.
• Deliver professional, timely, customer focused service.
• Represent Diamond Factory Service with integrity and craftsmanship.

Skills

In-home appliance repair

Customer service

Computer & mobile proficiency

Education

High school diploma or equivalent

Job description

DIAMOND FACTORY SERVICE LLC is seeking an experienced Appliance Repair Technician to diagnose and repair residential appliances in customers' homes across the Chicago area. The role emphasizes craftsmanship, customer service, and diagnostic skills without sales quotas.

You will use a mobile device to document service calls, access technical information, and deliver professional, timely service while upholding safety and quality standards.