Holistic Spa Membership Sales Associate

The NOW Massage Naperville; Naperville (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in wellness and relaxation is seeking a Membership Associate to join their dynamic team. This role is pivotal in driving membership sales and ensuring that every guest experiences the ultimate massage journey. As a Membership Associate, you will not only promote memberships but also create positive and memorable interactions with guests. This position offers a vibrant work environment where your contributions directly impact the success of the boutique. If you are passionate about customer service and thrive in a team-oriented setting, this opportunity is perfect for you.

Benefits

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Qualifications

• Demonstrated selling skills and excellent customer service abilities.
• Ability to handle challenging customer issues with professionalism.

Responsibilities

• Lead membership sales and ensure boutique operations meet standards.
• Deliver exceptional service and meet sales goals consistently.

Skills

Customer Service

Sales Skills

Team Collaboration

Organizational Skills

Communication Skills

Basic Computer Skills

Education

High School Diploma

Experience in Sales or Customer Service

Job description

Benefits:

1. 401(k)
2. Bonus based on performance
3. Company parties
4. Competitive salary
5. Dental insurance
6. Employee discounts
7. Flexible schedule
8. Free food & snacks
9. Free uniforms
10. Health insurance
11. Opportunity for advancement
12. Paid time off
13. Training & development
14. Tuition assistance
15. Vision insurance
16. Wellness resources

Summary Objective: The Membership Associate leads and manages membership sales generation and ensures all boutique operations are consistent with The NOW Massage Boutique standards. Membership Associates also may assist the management team in all boutique operations.

Essential Functions:

1. Deliver the ultimate massage experience to every guest and member, every time.
2. Meet established monthly sales and performance goals by selling and promoting our memberships.
3. Assist in Membership Sales as directed by management team.
4. Create positive experiences for all guests and prospects.
5. Exhibit excellent customer service – greets members by name, guests, and staff with a smile.

Job Responsibilities:

1. Ensure membership agreements are filled out accurately and completely.
2. Ensure every member is checked in in a timely manner.
3. Set appointments and maintain schedules.
4. Completes follow up calls to prospects, membership renewals, etc.
5. Promote sales of memberships, boutique items, and gift cards.
6. Maintain daily cleaning checklist for front desk.
7. Leads staff by example.
8. Ensures the front desk is operated with the focus on customer service.
9. Maintains the desk in clean and efficient order.
10. Attends and actively participates in company meetings.
11. Interacts with other staff members in a positive, professional manner.
12. Assume other responsibilities as needed.
13. Work early mornings, evenings, and weekends as needed.

Required Knowledge, Skills & Abilities:

1. Ability to work with team members effectively.
2. Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude.
3. Ability to handle challenging customer issues with patience, tact and professionalism.
4. Must have a high level of professionalism, honesty, integrity and work ethic.
5. Demonstrated selling skills.
6. Excellent telephone etiquette.
7. Effective organizational skills.
8. Experience working in a team orientated environment.
9. Excellent communication and customer service skills.
10. Understanding of basic cash-handling procedures.
11. Basic computer skills.
12. Verbal and non-verbal communication skills.