Holiday Season: Seasonal Customer Experience Pro

Galls; Northland (KY); Sur place; USD 34 000 - 49 000; Plein temps

Résumé du poste

GALLS is hiring Seasonal Customer Experience Representatives for the holiday season. Temporary, full-time roles with a minimum of 30 hours per week, starting early November 2026 and ending early January 2027. Opportunities to assist customers via phone and email, with various shifts available.

Join a fast-paced team focused on delivering excellent service during peak season. Prior experience in customer service is preferred, and the schedule accommodates multiple shifts.

Qualifications

• 1–3 years of customer service experience preferred, with call center experience a plus.
• Strong customer service mindset with a desire to put the customer first.
• Excellent written and verbal communication skills.
• Ability to listen, identify customer needs, and provide effective solutions.
• Strong problem-solving and decision-making skills.
• Ability to manage time and prioritize multiple responsibilities.
• Comfortable working with computers, internet-based programs, knowledge bases, Microsoft Office, and Outlook.
• Ability to learn new systems and processes quickly.
• Dependable, adaptable, and comfortable working in a fast-paced holiday environment.
• Ability to work at least 30 hours per week during the seasonal employment period.

Responsabilités

• Provide outstanding customer service via phone and email.
• Assist customers with placing orders, checking order status, invoices, credits, returns, and other order-related questions.
• Listen to customer needs and provide clear, accurate information both verbally and in writing.
• Help customers find available products and pricing so they can make informed purchasing decisions.
• Recommend additional products when appropriate based on the customer’s needs.
• Accurately enter and document order information, including pricing, discounts, shipping addresses, item numbers, quantities, and special instructions.
• Strive for positive one-contact resolution whenever possible.
• Accurately document customer interactions and resolutions for tracking and reporting.
• Assist with escalated customer situations by gathering and providing thorough, accurate information.
• Understand current website promotions and special sales to help customers take advantage of available offers.
• Assist with replacement orders and resolve issues involving shortages, incorrect merchandise, shipment delays, and other order concerns.
• Use problem-solving and troubleshooting skills to assist with freight costs, warranties, pricing, returns, delayed shipments, and product concerns.
• Follow required identification verification procedures for restricted merchandise.

Connaissances

Customer service

Communication

Problem-solving

Time management

Outils

Microsoft Office

Outlook

Description du poste

GALLS is hiring Seasonal Customer Experience Representatives for the holiday season. Temporary, full-time roles with a minimum of 30 hours per week, starting early November 2026 and ending early January 2027. Opportunities to assist customers via phone and email, with various shifts available.

Join a fast-paced team focused on delivering excellent service during peak season. Prior experience in customer service is preferred, and the schedule accommodates multiple shifts.