Holiday Retail Assistant Manager — Lead Team & Guest Experience

Cherry Hill Programs, Inc; Midland (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Cherry Hill Programs is seeking an Assistant Local Manager at Midland Park Mall to lead a team, support daily photo operations, and ensure a memorable guest experience during the holiday season.

You’ll help with opening-day preparations, staffing, scheduling, and training; oversee photos and souvenirs; handle guest issues; and collaborate with the Local Manager to drive sales and ensure high standards.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Must be comfortable in a cash handling/sales transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home.
• Photography experience not required.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and elevate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Skills

Leadership

Team management

Customer service

Communication

Time management

Problem-solving

Cash handling

Education

High school diploma or equivalent

Job description

Cherry Hill Programs is seeking an Assistant Local Manager at Midland Park Mall to lead a team, support daily photo operations, and ensure a memorable guest experience during the holiday season.

You’ll help with opening-day preparations, staffing, scheduling, and training; oversee photos and souvenirs; handle guest issues; and collaborate with the Local Manager to drive sales and ensure high standards.