Holiday Gift Guide Sales Champion

Macy's; Florida; On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

Annual merit review

Employee assistance program

Job summary

Macy's is hiring an Ambassador to connect with customers, share vendor knowledge, and upsell across assigned brands. You will cultivate repeat clientele and act as the expert for the vendor/brand area, collaborating with personal stylists and store leadership to drive sales and memorable shopping experiences.

You will greet customers, make product recommendations, plan vendor events, and ensure the sales floor is inviting and well signed. Strong communication and time management are essential.

Qualifications

• Excellent customer service and relationship-building abilities.
• Strong communication and active-listening skills.
• Ability to upsell and meet sales targets.
• Capacity to work independently and in a team.
• Comfort with using POS systems and handheld devices.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor sponsored events with vendor partnerships, meeting sales goals.

Skills

Customer service

Upselling

Communication

Teamwork

Time management

Education

High school diploma or equivalent

Tools

POS systems

RF devices

Mobile devices

Job description

Macy's is hiring an Ambassador to connect with customers, share vendor knowledge, and upsell across assigned brands. You will cultivate repeat clientele and act as the expert for the vendor/brand area, collaborating with personal stylists and store leadership to drive sales and memorable shopping experiences.

You will greet customers, make product recommendations, plan vendor events, and ensure the sales floor is inviting and well signed. Strong communication and time management are essential.