Holiday Gift Guide Brand Ambassador – Upsell & Events

Macy's; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives program

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking a customer‑focused Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, cultivate repeat clientele, and collaborate with store leadership and vendor teams to execute merchandising initiatives.

Full‑time or part‑time hours will vary by business needs. The role emphasizes excellent service, product expertise, and a welcoming in‑store experience for diverse shoppers.

Qualifications

• Minimum 1 year of selling or retail experience.
• Strong customer service and communication skills.
• Ability to build relationships and convert customers into clients.

Responsibilities

• Provide exceptional customer experience by prioritizing the customer.
• Greet customers, make product recommendations, and upsell.
• Coordinate with vendors and personal stylists to support sales.

Skills

Customer service

Upselling

Retail sales

Vendor liaison

Product knowledge

Tools

POS systems

Radio/communication devices

Job description

Macy’s is seeking a customer‑focused Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, cultivate repeat clientele, and collaborate with store leadership and vendor teams to execute merchandising initiatives.

Full‑time or part‑time hours will vary by business needs. The role emphasizes excellent service, product expertise, and a welcoming in‑store experience for diverse shoppers.