Holiday Digital Fulfillment Lead (SFS/BOPIS)

PacSun; Pineville (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

PacSun in Pineville, NC is seeking a Seasonal Digital Lead to support Store Manager and Assistants in digital fulfillment during the holiday season. The role focuses on Ship From Store, Buy Online Pick Up in Store, and Same Day Delivery, actively fulfilling orders and coordinating with leadership.

The successful candidate will coach associates, manage daily SFS execution, monitor order queues, and adjust workflows to meet fulfillment goals.

Qualifications

• Strong organization and time management to handle fast-paced holiday shifts.
• Ability to guide and motivate peers, set clear expectations, and follow through on duties.
• Independent worker who resolves routine fulfillment issues and knows when to escalate.
• Good verbal and written communication, basic math, and comfort with digital fulfillment tools.
• Knowledge of store products and passion for brands, fashion, and customer experience.

Responsibilities

• Demonstrates a customer-focused mindset; ensures accuracy, timeliness and positive experiences in digital fulfillment.
• Owns daily SFS execution during shifts; picks, packs and ships to meet timelines.
• Prioritizes and delegates digital tasks based on order age and demand.
• Maintains accountability for order accuracy, productivity and task completion.
• Coaches associates on fulfillment processes, technology, and packaging standards.
• Inspires teams by recognizing high performance and modeling core values.
• Provides clear direction on priorities, directives and standards to fulfill orders.
• Monitors order queues and fulfillment progress; adjusts workflow with leadership input.
• Works scheduled SFS hours; coordinates with leadership to cover demand.
• Supports BOPIS and Same Day Delivery by ensuring orders are ready within timelines and properly handed off.
• Resolves routine issues per guidelines; escalates inventory discrepancies, tech issues or customer concerns as needed.
• Drives efficiency in picking, packing and shipping while preserving product integrity and accuracy.
• Maintains clean, organized fulfillment and staging areas; tracks packing supplies and replenishment needs.
• Communicates completed work and upcoming orders to leadership and the next shift.

Skills

SFS fulfillment

BOPIS

Same Day Delivery

Team Leadership

Customer service

Fulfillment tools

Job description

PacSun in Pineville, NC is seeking a Seasonal Digital Lead to support Store Manager and Assistants in digital fulfillment during the holiday season. The role focuses on Ship From Store, Buy Online Pick Up in Store, and Same Day Delivery, actively fulfilling orders and coordinating with leadership.

The successful candidate will coach associates, manage daily SFS execution, monitor order queues, and adjust workflows to meet fulfillment goals.