HOI Retail Supervisor: Customer Experience Leader

NIKE, Inc.; New York (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Discounts up to 50%

Paid Time Off

401(k) Plan

ESPP stock purchase

Health Savings Account

Flexible Savings Account

Tuition Reimbursement

Employee Assistance Program

Financial Coaching

Child Development Support

Caregiving Benefits

Job summary

Nike, Inc. in New York City is hiring a HOI Retail Supervisor to lead customer experiences on the shop floor at Nike House of Innovation.

You will use cutting-edge tech and customization to create a standout shopping destination and inspire teammates with your energy and product knowledge. The role emphasizes service excellence, teamwork, and ownership of day-to-day store operations, including cash handling and visual displays.

Qualifications

• Must be at least 18 (U.S)
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Retail experience

Customer service

Flexibility

Learning agility

Job description

Nike, Inc. in New York City is hiring a HOI Retail Supervisor to lead customer experiences on the shop floor at Nike House of Innovation.

You will use cutting-edge tech and customization to create a standout shopping destination and inspire teammates with your energy and product knowledge. The role emphasizes service excellence, teamwork, and ownership of day-to-day store operations, including cash handling and visual displays.