Supervisor - Nike House of Innovation

NIKE, Inc.; New York (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Discounts up to 50%

Paid Time Off

401(k) Plan

ESPP stock purchase

Health Savings Account

Flexible Savings Account

Tuition Reimbursement

Employee Assistance Program

Financial Coaching

Child Development Support

Caregiving Benefits

Job summary

Nike, Inc. in New York City is hiring a HOI Retail Supervisor to lead customer experiences on the shop floor at Nike House of Innovation.

You will use cutting-edge tech and customization to create a standout shopping destination and inspire teammates with your energy and product knowledge. The role emphasizes service excellence, teamwork, and ownership of day-to-day store operations, including cash handling and visual displays.

Qualifications

• Must be at least 18 (U.S)
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Retail experience

Customer service

Flexibility

Learning agility

Job description

The hourly rate for this position ranges from $23.00 to $29.90. Actual pay rate will vary based on a candidate's location, qualifications, skills and experience.

Information about benefits can be found here.

Location & Store Type: Nike House of Innovation - NYC

Address: New York, NY

Hours: Full Time - 34-40 hours per week, including nights and weekends

We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as a Specialist. Are you ready to embrace it? Let's do it.

Lace Up as a Nike HOI Retail Supervisor

Bring retail to life in new ways as a House of Innovation Retail Supervisor. With ground-breaking technology and personalized customization for your customers, you will continue to evolve and grow, remaining on the cutting edge of what's possible. Your expertise is essential to creating not just a shopping experience but a true shopping destination.

When we say team, we mean it. We go after goals together. We support your bold ideas - and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments - that's our culture. Bring your just-do-it attitude, and let's be game-changers together.

Be Rewarded for a Job Well Done

• Discounts for you and your family from Nike, Converse and Jordan up to 50% off
• Accrued Paid Time Off and Holiday Pay
• All full-time and part-time employees working 20 hours or more per week are eligible for 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
• Full-time and part-time employees working 20 hours or more per week are eligible for Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
• Access to support through Optum Employee Assistance Program at no cost for you and your family
• Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Employees

Putting Your Best Foot Forward

• Must be at least 18 (U.S)
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

What You're Responsible For

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day

• Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life.
• Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

#mynext: Be Empowered to Grow within Nike and Create the Future