Hoffmeyer Center Manager FT

Novant Health Urgent Cares; Hoffmeyer Crossroads (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-paid life insurance

Employer-matched 403(b)

Free urgent care visits with PPO insurance

Short- and long-term disability insurance

Generous PTO package

Employee Assistance Program (EAP)

Job summary

Novant Health Urgent Care is looking for a Center Manager to oversee operations at our Hoffmeyer location in South Carolina. The role involves managing a team of healthcare professionals, ensuring compliance with standards, and enhancing patient care experiences.

The ideal candidate will have at least 3 years of healthcare experience and strong leadership skills, along with an associate degree or equivalent experience. We offer comprehensive benefits including medical, dental, and career growth opportunities.

Qualifications

• Minimum of 3 years of experience in healthcare.
• At least 1 year of leadership experience.
• Extensive knowledge of medical terminology.

Responsibilities

• Manage, motivate and inspire a team of healthcare professionals.
• Oversee all aspects of center operations including staffing and patient flow.
• Take ownership of center turnover to improve team engagement.

Skills

Strong interpersonal and customer service skills

Proficiency in project management and time management

Excellent verbal and written communication skills

Analytical mindset with ability to interpret complex data

Competence in Microsoft Office applications

Education

Associate degree or equivalent work experience

Tools

Electronic Medical Records

Job description

Novant Health Urgent Care provides exceptional healthcare through our network of urgent care centers and physical therapy facilities across South Carolina. We provide non‑medical management and administrative services from our Columbia headquarters, and have committed to delivering convenient, affordable care for more than 40 years.

Join Our Care Teams!

As the largest urgent care group in South Carolina, we serve communities with quality urgent and family care, making it easy to get the right care, right away.

The best place for care and for work.

Why choose a career at Novant Health Urgent Care?

Quality patient care is at the center of our mission, and we are dedicated to providing the same care for our employees.

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options
• Employer‑paid life insurance
• Employer‑matched 403(b)
• Free urgent care visits with PPO insurance
• Employer‑matched HSA
• Short‑ and long‑term disability insuranceGenerous PTO package
• Employee Assistance Program (EAP)
• Numerous opportunities for career growth

Position

Title: Center Manager

Location: Hoffmeyer Novant Health Urgent Care

Status: Full‑Time

Key Responsibilities

• Manage, motivate, and inspire a team of healthcare professionals to uphold the center's mission and vision while enhancing service delivery and fostering continuous improvement.
• Oversee all aspects of center operations, including staffing, patient flow, and adherence to regulatory standards, identifying and implementing opportunities for enhancement.
• Take ownership of center turnover, implementing strategies to improve team engagement and efficiency.
• Communicate regularly with the Regional Operations Director to address issues promptly and provide recommendations for improvement.
• Monitor patient flow to minimize wait times and ensure a positive patient experience.
• Ensure compliance with regulatory standards and credentialing requirements.
• Review financial statements and operating metrics to meet or exceed annual budget and key performance indicators.
• Act with integrity and honesty in all business transactions and implement corporate‑led initiatives effectively.
• Conduct interviews, schedule staff, conduct performance evaluations, and manage supply orders to support center operations.
• Verify daily closeout procedures and ensure proper documentation.
• Provide expertise and champion patient care within the center.

What Are We Looking For?

A good candidate will bring with them:

• Associate degree or equivalent work experience.
• Minimum of 3 years of experience in healthcare.
• At least 1 year of leadership experience.
• Extensive knowledge of medical terminology.
• Willingness to work flexible hours, including weekends and holidays.
• Strong interpersonal and customer service skills.
• Proficiency in project management and time management.
• Excellent verbal and written communication skills.
• Analytical mindset with the ability to interpret complex data.
• Competence in Microsoft Office applications.
• Resilience and flexibility in adapting to shifting priorities.
• Knowledge of Electronic Medical Records and healthcare technology.

Preferred Qualifications

• Registered Nurse or License Practice Nurse (Non‑Clinical Supervision if not an RN)
• Medical Assistant (2)
• Patient Service Representative I / II
• X‑Ray Technologist (Non‑Clinical Supervision if not an X‑ray Technologist)