Center Manager- Northwoods

Novant Health Urgent Cares; North Charleston (SC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Generous PTO package

Employer-matched 403(b)

Job summary

Novant Health Urgent Care is looking for a Center Manager for their Northwoods location. The role involves managing a team, overseeing center operations, and ensuring compliance with regulatory standards. The ideal candidate has at least 3 years in healthcare and 1 year of leadership experience.

Benefits include medical insurance, a generous PTO package, and an employer-matched 403(b). Strong interpersonal skills are vital for creating an exceptional patient experience.

Qualifications

• Minimum of 3 years of experience in healthcare.
• At least 1 year of leadership experience.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Manage a team of healthcare professionals to enhance service delivery.
• Oversee center operations, including staffing and patient flow.
• Ensure compliance with regulatory standards.

Skills

Healthcare experience

Leadership

Customer service

Project management

Communication skills

Analytical mindset

Education

Associate degree or equivalent work experience

Tools

Microsoft Office

Electronic Medical Records

Job description

About Novant Health Urgent Care

Novant Health Urgent Care provides exceptional healthcare through a network of urgent care centers and physical therapy facilities across South Carolina. The nonprofit management and administrative services for these centers are based in our Columbia headquarters. For decades, we have been committed to delivering convenient and affordable healthcare experiences to families and communities throughout the Palmetto State.

Center Manager (Full‑Time)

Title: Center Manager
Location: Novant Health Urgent Care Northwoods
Status: Full‑Time

Key Responsibilities

• Manage, motivate, and inspire a team of healthcare professionals to uphold the center's mission and vision while enhancing service delivery and fostering continuous improvement.
• Oversee all aspects of center operations, including staffing, patient flow, and adherence to regulatory standards, and identify opportunities for enhancement.
• Take ownership of center turnover, implementing strategies to improve team engagement and efficiency.
• Communicate regularly with the Regional Operations Director to address issues promptly and provide recommendations for improvement.
• Monitor patient flow to minimize wait times and ensure a positive patient experience.
• Ensure compliance with regulatory standards and credentialing requirements.
• Review financial statements and operating metrics to meet or exceed the annual budget and key performance indicators.
• Act with integrity and honesty in all business transactions and implement corporate‑led initiatives effectively.
• Conduct interviews, schedule staff, conduct performance evaluations, and manage supply orders to support center operations.
• Verify daily closeout procedures and ensure proper documentation.
• Provide expertise and champion patient care within the center.

Do You Have What It Takes?

A good candidate will bring with them:

• Associate degree or equivalent work experience.
• Minimum of 3 years of experience in healthcare.
• At least 1 year of leadership experience.
• Extensive knowledge of medical terminology.
• Willingness to work flexible hours, including weekends and holidays.
• Strong interpersonal and customer service skills.
• Proficiency in project management and time management.
• Excellent verbal and written communication skills.
• Analytical mindset with the ability to interpret complex data.
• Competence in Microsoft Office applications.
• Resilience and flexibility in adapting to shifting priorities.
• Knowledge of Electronic Medical Records and healthcare technology.

Ideal additional qualifications:

• Registered Nurse or Licensed Practice Nurse (Non‑Clinical Supervision if not an RN).
• Medical Assistant.
• Patient Service Representative I/II.
• Experience with X‑Ray Technician (Non‑Clinical Supervision if not an X‑Ray Technician).

Benefits

• Medical, Dental, and Vision Insurance with PPO and HDHP plan options.
• Employer‑paid life insurance.
• Employer‑matched 403(b) with 100% vested match.
• Health Reimbursement Account.
• Flexible Spending Account.
• Short‑term and long‑term disability insurance.
• Whole and term life insurance.
• Generous PTO package.
• Employee Assistance Program (EAP).
• Competitive wages with annual market data review.
• Incentive Pay Program.
• Continuing Education Reimbursement.
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program.
• UpToDate Subscription.
• Rewarding careers and a great working environment.