Center Manager - Murrells Inlet

Novant Health Urgent Care (Formerly Doctors Care); Murrells Inlet (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

Incentive pay

Education reimbursement

PSLF eligible

PTO

403(b) match

Health, dental, vision insurance

HSA/FSA

Disability insurance

Life Insurance

Great working environment

Job summary

Novant Health Urgent Care Center Manager in Murrells Inlet, SC oversees day-to-day operations, staff performance, and adherence to clinical standards to deliver high-quality patient care. The role requires leadership, strong communication, and solid healthcare knowledge; you will manage staffing, patient flow, compliance, and budget targets while supporting a positive, efficient center culture.

Experience with EMR systems and familiarity with regulatory requirements is essential.

Qualifications

• Associate degree or equivalent work experience.
• Minimum of 3 years of experience in healthcare.
• At least 1 year of leadership experience.
• Extensive knowledge of medical terminology.
• Willingness to work flexible hours, including weekends and holidays.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Oversee day-to-day center operations and staffing.
• Monitor patient flow and improve wait times.
• Ensure regulatory compliance and credentialing.
• Review financial statements and KPIs against budget.
• Conduct interviews, schedule staff, and perform evaluations.
• Communicate with Regional Operations Director and implement initiatives.
• Manage supply orders and verify daily closeout procedures.
• Provide expertise and champion patient care within the center.

Skills

Leadership

Team management

Communication

Project management

Time management

Microsoft Office

Analytical mindset

Interpersonal skills

Customer service

EMR knowledge

Healthcare terminology

Education

Associate degree or equivalent

Tools

Electronic Medical Records

Job description

Overview

Title: Center Manager - Murrells Inlet, SC

Location: Novant Health Urgent Care

Status: Full-Time

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through a network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. We are committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Doctors Care? Here’s What We Offer

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

Novant Health Urgent Care is seeking a Center Manager who plays a pivotal role in overseeing the center's day-to-day operations, ensuring adherence to operational and clinical standards, and fostering a positive environment for both patients and staff. This position requires a blend of leadership, communication, technical skills, and a commitment to delivering high-quality patient care.

Key Responsibilities

• Manage, motivate, and inspire a team of healthcare professionals to uphold the center's mission and vision while enhancing service delivery and fostering continuous improvement.
• Oversee all aspects of center operations, including staffing, patient flow, and adherence to regulatory standards, identifying and implementing opportunities for enhancement.
• Take ownership of center turnover, implementing strategies to improve team engagement and efficiency.
• Communicate regularly with the Regional Operations Director to address issues promptly and provide recommendations for improvement.
• Monitor patient flow to minimize wait times and ensure a positive patient experience.
• Ensure compliance with regulatory standards and credentialing requirements.
• Review financial statements and operating metrics to meet or exceed annual budget and key performance indicators.
• Act with integrity and honesty in all business transactions and implement corporate-led initiatives effectively.
• Conduct interviews, schedule staff, conduct performance evaluations, and manage supply orders to support center operations.
• Verify daily closeout procedures and ensure proper documentation.
• Provide expertise and champion patient care within the center.

Qualifications

• Associate degree or equivalent work experience.
• Minimum of 3 years of experience in healthcare.
• At least 1 year of leadership experience.
• Extensive knowledge of medical terminology.
• Willingness to work flexible hours, including weekends and holidays.
• Strong interpersonal and customer service skills.
• Proficiency in project management and time management.
• Excellent verbal and written communication skills.
• Analytical mindset with the ability to interpret complex data.
• Competence in Microsoft Office applications.
• Resilience and flexibility in adapting to shifting priorities.
• Knowledge of Electronic Medical Records and healthcare technology.

Ideal Additional Qualifications

• Patient Service Representative I / II
• Registered Nurse or Licensed Practical Nurse (Non-Clinical Supervision if not an RN)
• Medical Assistant