HOA Site Manager - Company Fleet Car Provided

Spectrum Association Management, Inc

Plano (TX)

On-site

USD 22,000 - 25,000

Full time

5 days ago

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Benefits offered by this job

Company Fleet Car Provided

5 weeks PTO

Paid holidays

401k program

Job summary

Spectrum Association Management, Inc. seeks a Compliance Driver to patrol HOA communities in a company vehicle and document compliance findings in Plano, TX. This full-time role requires extensive driving and accurate reporting.

You will de-escalate conflicts with homeowners, follow training to resolve issues, and contribute to service improvements. A valid driver's license and reliable transportation are required.

Qualifications

Must have a valid drivers’ license, auto insurance, and a safe driving record.
No industry experience required, but initiative and independence are valued.
Proficient with Microsoft Word and Excel.
Experience entering data into databases and using iPads.

Responsibilities

Inspect homes to check HOA compliance while driving through communities Spectrum serves.
Use company vehicle; mileage reimbursement when using personal vehicle.
De-escalate conflicts with frustrated homeowners and apply training to resolve issues.
Assist with improving processes and suggesting new service applications.
Respond to inquiries by understanding the issue, reviewing past cases, and providing clear information.
Walk certain communities as required.

Skills

Conflict resolution

Organization

Time management

Customer service

Communication

Attention to detail

Multitasking

Tools

MS Word

MS Excel

Databases

iPads

Job description

COMPLIANCE DRIVER for Homeowner Associations

Employment type: Full-Time

Would you want to work in a stable, recession-proof industry? Are you interested in working for a supportive company that is an innovator in its field? Do you want a job where you are outside the office for most of the day? Do you enjoy driving? Are you detail-oriented? Are you consistent and dependable?

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:

In-house education, including continued personal development, to expand your knowledge and personal brand
Support structure for your learning and success, including mentors, subject-specific experts, training department, and managers
The freedom to work autonomously

JOB DESCRIPTION

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf

Are you happy spending 90% of your workday driving? This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use of your own vehicle)

Are you comfortable helping frustrated homeowners? In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.

OTHER RESPONSIBILITIES

Improve service by recommending improved processes and identifying new product and service applications
Work with homeowners regarding various issues involving compliance, and resolution of those issues
Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands
Continually increase job knowledge by participating in educational opportunities, and read and understand governing documents of each homeowner’s association
Some of the properties that we manage may require you to walk some areas of the property.
If the vehicle provided for this role is not available to drive due to repairs or maintenance, you will need to be able to drive your personal vehicle during the whole time of the repairs/maintenance. Mileage reimbursement will be provided for the use of your personal vehicle.
Some walking requirements for certain communities

REQUIREMENTS

For this position, you must have a valid drivers’ license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.

Knowledge

Must be computer literate and familiar with Microsoft Word and Excel
Understand how to enter data into databases and iPads.

Skills

Proven skill in conflict resolution and customer service
Organization and time management
Problem solving and analysis
Clear and professional communication, both written and verbal

Abilities

Attention to detail
Able to understand and carry out oral and written requests
Able to multitask and learn in a fast-paced environment
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times

CAREER TRACK

Working as a Compliance Driver is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a career path to many other positions at Spectrum AM

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck