HOA & Community Operations Associate

FirstService Residential; Queen Creek (AZ); On-site; USD 39,000 - 47,000; Full time

Job summary

FirstService Residential in Queen Creek, AZ is seeking an Assistant Community Manager to support the General Manager by handling homeowners' inquiries and performing a range of administrative duties that help deliver exceptional services and enhance property value and resident lifestyle.

You will assist with service and architectural requests, coordinate meetings and events, manage deposits and payments, and help ensure compliance with governing documents.

Qualifications

• 2+ years of customer service experience required.
• HOA or property management experience highly preferred.
• Strong communication and organizational skills.

Responsibilities

• Perform general administrative tasks including service requests, architectural requests, tracking deposits, process payments.
• Assist and follow up with homeowners, board members, and vendors under the direction of the General Manager.
• Answer and direct phone calls in a polite, friendly and professional manner.
• Be knowledgeable of governing documents, rules and regulations.
• Escalate issues as needed.
• Assist with meeting preparation.
• Assist in organizing community events and related materials.
• Conduct routine compliance inspections and track violations.
• Coordinate key fob set up and amenity access.
• Attend regularly scheduled Board and Committee meetings as needed.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organization

Communication skills

Active listening

Collaboration

Judgment & decision-making

Prioritization

Tools

MS Office Suite

Job description

FirstService Residential in Queen Creek, AZ is seeking an Assistant Community Manager to support the General Manager by handling homeowners' inquiries and performing a range of administrative duties that help deliver exceptional services and enhance property value and resident lifestyle.

You will assist with service and architectural requests, coordinate meetings and events, manage deposits and payments, and help ensure compliance with governing documents.