Senior Community Association Manager

Associa; Dublin (OH); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Medical, dental, vision, 401k, anddisb

CAI certifications: CMCA, AMS, PCAM

Paid CAI membership

Company laptop and mileage

Great Place to Work recognition

Job summary

Associa is seeking a Community Association Manager to lead relationships with homeowners, boards, and vendors. You will travel to client sites, prepare disclosures, and summarize financials to support board governance and community operations.

This hybrid role emphasizes strong communication, organization, and customer service to ensure vibrant, well-managed communities. A CMCA designation is preferred, with opportunities for professional growth and industry certifications.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in community management, customer service, hospitality, or related industry.
• Strong written communication skills with proper grammar and structure.
• Proven ability to deliver excellent customer service and resolve conflicts.
• Comfortable working independently and collaboratively in a team.
• Strong organizational skills and time management to meet deadlines.
• Professional and clear communication across phone, email, and in person.

Responsibilities

• Serve as the primary liaison between HOA Board, homeowners, and vendors.
• Travel to client sites for board meetings, inspections, walk-throughs, and events as needed.
• Prepare and distribute annual disclosure packages and financial statements per regulations.
• Review and summarize monthly financials for the Board of Directors.
• Advise boards on capital improvements and maintenance planning for long-term success.

Skills

Microsoft Office

Written communication

Customer service

Organizational skills

Time management

Independent and collaborative work

Professional communication

Education

CMCA designation

M-100 CAI course

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Are you ready to bring your leadership, customer service, and organizational skills to a role that truly makes an impact? Associa is looking for a dedicated Community Association Manager (CAM) to join our team. In this role, you\'ll collaborate with homeowners, board members, vendors, and fellow Associa team members to help our communities thrive.

This is an exciting opportunity for someone who enjoys dynamic, relationship-driven work and is passionate about creating strong, vibrant community experiences.

Salary Range: 65,000 to 70,000

What You\’ll Love About Working With Us

At Associa, we believe in investing in our people. In addition to a competitive salary and core benefits package, we offer a suite of professional perks designed to support your success and well-being:

• Flexible hybrid work schedule– work from home withonly one required in-office day per week(unless there’s a special event or meeting)
• Robust benefitsincluding medical, dental, vision, 401k, and disability insurance
• Company-paid continuing education and certifications: CMCA, AMS, PCAM
• Paid membership to CAI (Community Associations Institute)
• Work-life balanceis a top priority—we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours.
• Work essentials provided: company laptop, work phone, and mileage reimbursement
• Recognized as aGreat Place to Workfor 6 consecutive years and named one of theBest and Brightest Companies to Work Forin multiple markets

What You\’ll Be Doing

As a Community Association Manager, you\’ll play a key role in the success of our client communities by:

• Serving as theprimary liaisonbetween the HOA Board of Directors, homeowners, and vendors
• Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed
• Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents
• Reviewing and summarizing monthly financials for the Board of Directors
• Advising boards and committees oncapital improvements, maintenance planning, and community operations to ensure long-term success

Requirements

What You Bring to the Role

Required Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in community management, customer service, hospitality, or a related industry
• Strong written communication skills, including grammar, structure, punctuation, and spelling
• Proven ability to deliver excellent customer service and effectively resolve conflicts
• Comfortable working independently and collaboratively in team settings
• Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines
• Professional and clear communication skills across phone, email, and in-person interactions

Preferred Qualifications:

• CMCA (Certified Manager of Community Associations) designation
• Completion of the M-100: The Essentials of Community Association Management course through CAI
• Experience managing an HOA portfolio or working as an onsite community manager
• Familiarity with HOA operations, board governance, and vendor coordination

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.