HOA Client Services Lead — Payments & Support

Banc of California; Norcross (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k plan with company match

Comprehensive insurance options

Paid vacation days and holidays

Career growth opportunities

Job summary

A national bank in Georgia is looking for a Client Service Specialist to enhance client satisfaction and retention by supporting HOA Property Management companies. Candidates should have 3-5 years of experience in financial institutions and strong customer service skills. This position involves providing phone support, processing transactions, and resolving disputes. The ideal candidate will thrive in fast-paced environments and communicate effectively with clients. This role offers growth opportunities and comprehensive benefits.

Qualifications

• 3-5 years’ work experience in Financial Institutions.
• 1-2 years’ work experience in Customer Service preferred.
• Extremely knowledgeable on banking processes, chargebacks, and returns preferred.

Responsibilities

• Provide front-line client service support.
• Process monetary transactions for customer accounts.
• Resolve customer disputes using bank policies and procedures.

Skills

Customer service experience

Banking knowledge

Communication skills

Analytical skills

Multi-tasking

Education

High School diploma or equivalent

Associate’s degree

Tools

MS Office Suite

Job description

A national bank in Georgia is looking for a Client Service Specialist to enhance client satisfaction and retention by supporting HOA Property Management companies. Candidates should have 3-5 years of experience in financial institutions and strong customer service skills. This position involves providing phone support, processing transactions, and resolving disputes. The ideal candidate will thrive in fast-paced environments and communicate effectively with clients. This role offers growth opportunities and comprehensive benefits.