HOA Banking Support Specialist - Onsite in Columbus

Agility360; Westerville (OH); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Onsite in Columbus, OH

Hourly pay $23–$25

Job summary

Agility360, a growing regional bank, seeks a Client Support Specialist in Columbus, OH onsite to assist homeowners and property management partners with online HOA banking and payments.

You will resolve issues, guide users through the platform, document interactions, and collaborate with Operations and technical teams to improve the experience. This role emphasizes customer care and problem solving in a fast-paced environment.

Qualifications

• Experience in customer support or banking operations is preferred.
• Ability to explain information clearly and professionally.
• Strong problem-solving mindset and calm under pressure.
• Detail-oriented with strong organizational skills.

Responsibilities

• Serve as primary contact for clients and homeowners via phone and email.
• Assist users with online payment tools, reporting features, and bulk payments.
• Diagnose issues, gather details, and identify solutions or escalation paths.
• Educate customers on available services and best practices.
• Process online payments and document interactions in internal systems.
• Collaborate with Operations and technical teams to resolve concerns.
• Track recurring issues and provide feedback to improve processes.
• Maintain a strong understanding of banking products and digital platform functionality.
• Deliver empathetic, solution-focused service while managing priorities.

Skills

Customer support

Communication

Problem solving

Attention to detail

Organization

Teamwork

Microsoft Office

Banking operations

Web-based applications

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Agility360, a growing regional bank, seeks a Client Support Specialist in Columbus, OH onsite to assist homeowners and property management partners with online HOA banking and payments.

You will resolve issues, guide users through the platform, document interactions, and collaborate with Operations and technical teams to improve the experience. This role emphasizes customer care and problem solving in a fast-paced environment.