Crisis-Informed Intake & Coordinated Entry Specialist

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Metropolitan Government of Nashville & Davidson County is seeking a Program Specialist 2 for Coordinated Entry Call Center & Intake to serve as the first contact for individuals and families seeking assistance through Nashville’s Coordinated Entry system.

You will conduct intake assessments, provide crisis-informed referrals, and enter data in HMIS while applying prevention strategies to reduce homelessness.

Qualifications

• Bachelor's Degree in social work or a related field is required.
• Experience in education, social work, direct client services, homelessness systems, or lived expertise preferred.
• Experience in social services dealing with vulnerable populations is expected.
• Experience collaborating with nonprofit organizations in a social services setting is desirable.

Responsibilities

• Respond to incoming calls from individuals and families experiencing or at risk of homelessness; triage urgent needs.
• Conduct intake assessments by phone or in person to determine housing needs and service pathways.
• Document client information accurately in HMIS and maintain records.
• Provide referrals to shelters, housing programs, financial assistance, food resources, and other services.
• Collaborate with community partners to coordinate care and ensure continuity of services.
• Maintain trauma-informed, client-centered interactions while offering crisis support.

Skills

Call triage

Intake interviewing

Crisis intervention

Trauma-informed care

Data entry HMIS

Referral coordination

Regulatory compliance

Effective communication

Education

Bachelor's Degree in social work or related field

Tools

HMIS

Job description

Metropolitan Government of Nashville & Davidson County is seeking a Program Specialist 2 for Coordinated Entry Call Center & Intake to serve as the first contact for individuals and families seeking assistance through Nashville’s Coordinated Entry system.

You will conduct intake assessments, provide crisis-informed referrals, and enter data in HMIS while applying prevention strategies to reduce homelessness.