IS Operations Analyst 2 - HMIS Data Quality Compliance Officer

Metropolitan Government of Nashville and Davidson County; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

The Metropolitan Government of Nashville and Davidson County is hiring an HMIS Data Quality and Monitoring Coordinator to support the Office of Homeless Services. You will ensure data quality, confidentiality, and proper system use across HMIS Participating Agencies, implementing data quality plans and monitoring activities.

You will work under the HMIS Manager to improve data governance, assist agencies with corrective actions, and coordinate with CoC partners on policies and procedures.

Qualifications

• Four years of experience in information technology systems support or programming.
• Additional education in social work or related field may substitute for experience (1:1).
• Candidates with accreditations earned in a foreign institute are encouraged to apply.

Responsibilities

• Supports HMIS Participating Agencies to meet grant and program data requirements.
• Clarifies and communicates funding-specific data requirements to agencies.
• Maintains HMIS data dashboards and team reports.
• Develops and monitors data quality and monitoring plans for compliance.
• Coordinates with committees to update policies and procedures.

Skills

IT systems support

Data quality monitoring

HMIS knowledge

Customer service

Education

Bachelor's degree in related field

Tools

Asana

Data reporting tools

Job description

Position Description

The HMIS Data Quality and Monitoring Coordinator supports the Office of Homeless Services (OHS) in its role as the Nashville-Davidson County Continuum of Care’s Homeless Management Information System (HMIS) Lead Agency. This position ensures HMIS Participating Agencies are equipped to meet community expectations related to data quality, compliance, confidentiality, and system use. The incumbent implements the Data Quality Plan and Data Quality Monitoring Plan, assists agencies in developing and following corrective action plans, and ensures consistent understanding of program and funding requirements. The position is supervised by the HMIS Manager.

Typical Duties

• Supports agency Points of Contact to ensure consistent understanding of grant and program nuances.
• Works with HMIS Participating Agencies to clarify and meet funding-specific data requirements.
• Communicates HMIS system-related information and updates to participating agencies.
• Creates, executes, and revises project work plans for agencies; monitor changes in HMIS use.
• Assists with complex Help Desk inquiries and provide customer service and troubleshooting.
• Participates in quarterly HMIS evaluation activities.
• Updates and maintains HMIS data dashboards and team-generated reports.
• Leads development and improvement of monitoring processes for HUD and local compliance related to data collection, entry, retrieval, reporting, and client confidentiality.
• Implements and monitors quarterly data quality checks using the Data Quality Monitoring Plan self-check tool.
• Conducts annual HMIS Participating Agency data quality monitoring and data security review visits.
• Documents findings based on the Data Quality Monitoring Plan.
• Supports agencies in running their own reports and addressing data quality issues.
• Creates and implements the HMIS Data Privacy and Security Plan; conduct monitoring aligned with policies.
• Coordinates with HMIS Committees and CoC partners to update Policies and Procedures, Data Quality Plan, Data Security Plan, and related documents.
• Maintains project management documentation and progress in Asana.
• Staffs CoC Committee meetings as assigned.
• Supports the work of the HMIS Manager and CE Manager.
• Other duties as assigned.

Minimum Qualifications

Four Years of experience in information technology systems support or programming.

• Additional education in social work or related field may be considered in lieu of experience. (1:1 Ratio) *

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, And Abilities

• Master’s degree in social work or a related field
• Experience in homeless programs, systems, or policy development; program evaluations and outcomes measurement; management information systems
• Knowledge of Homeless Management Information System (HMIS) or willingness to learn these areas of expertise within the first six months

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions

• 10 Vacation Days per year (increasing after 5 years of service)
• 1 Sick Day per month
• 12 Paid Holidays per year

Public Safety - Sworn and Civilian positions

• 20 vacation days per year
• 3 Personal days per year
• 1 Sick Day per month
• 12 paid holidays per year

Part-time, Non Civil Service positions

Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions

contact hiring department for benefits information

Seasonal/Temporary positions

no benefits offered.

What is the highest level of education you have completed?

• No diploma
• High School Diploma or Equivalent
• Associate’s Degree
• Bachelor’s Degree
• Master’s Degree
• Doctoral Degree

01

Please indicate degree and field of study. If none please type N/A.

02

How many years of experience in information technology systems support or programming do you have?

• No Experience
• One Year
• Two Years
• Three Years
• Four or More Years

03

Briefly describe your experience in information technology systems support or programming. If none, please type N/A.

04

Briefly describe your experience in homeless programs, systems, or policy development; program evaluations and outcomes measurement; management information systems.

05

Briefly explain your knowledge of Homeless Management Information System (HMIS). If none, please type N/A.

• Required Question