HMIS Support Specialist

University of Nebraska-Lincoln; Oklahoma; On-site; USD 27,000 - 39,000; Full time

Job summary

University of Nebraska-Lincoln is seeking an HMIS Support Specialist within the CCFL Community Services Team. The role ensures HMIS functionality, reliability, and compliance across NHAP and multiple CoCs.

You will support data entry, training, and user assistance to meet program requirements. Under the HMIS Senior Manager, you will handle system support, coordinated entry tasks, and training support, escalating complex issues when necessary.

Qualifications

• Bachelor’s degree plus one year HMIS experience or equivalent
• Ability to work collaboratively with team members and external partners
• Attention to detail with handling confidential information

Responsibilities

• Provide HMIS system support, ensuring reliability and proper use across NHAP, Lincoln CoC, and State CoC
• Assist with Coordinated Entry activities, referrals, community queues and related reporting
• Assist with Moodle-based training and onboarding for HMIS users
• Review data for accuracy and compliance and escalate complex issues as needed

Skills

HMIS experience

Data confidentiality

Team collaboration

Attention to detail

Education

Bachelor's degree

Tools

Clarity HMIS

Looker/Snowflake

Moodle Training

Job description

Working Title

HMIS Support Specialist

Department

Ctr on Children Families & the Law-1082

Description Of Work

Within the collaborative framework of the UNL–CCFL Community Services Team—which includes the Senior Project Director, HMIS Senior Manager, and HMIS System Administrators, the HMIS Support Specialist provides critical support to the ongoing functionality, reliability, and effectiveness of the Homeless Management Information System ( HMIS ) across the Nebraska Homeless Assistance Program ( NHAP ), the City of Lincoln CoC, and the Nebraska Balance of State CoC. This position supports the day-to-day use of HMIS by helping ensure users have the tools, training, and technical assistance needed to enter accurate data, follow established workflows, and meet program and funding requirements.

Working under the direction and guidance of the HMIS Senior Manager, the HMIS Support Specialist assists with three key areas of work: HMIS System Support, HMIS Coordinated Entry Support, and HMIS Training Support. Responsibilities include supporting HMIS system operations, assisting with user account setup and access readiness, helping troubleshoot system and user questions, supporting Moodle-based training and onboarding, reviewing data for accuracy and compliance, and assisting with Coordinated Entry activities, including referrals, community queues, and related reporting needs. The position serves as a responsive and service-oriented point of support for HMIS users and community partners while escalating complex system, policy, or implementation matters to the HMIS Senior Manager for guidance and final direction.

This position is not eligible for work authorization sponsorship.

CCFL is an interdisciplinary research and training center at UNL . CCFL was founded in 1987 to serve as a home for research and public service on child and family policy issues. The CCFL Mission is: Help the Helpers by providing an interdisciplinary and collaborative approach to improve systems and outcomes for children and families.

The Community Services Division at CCFL provides a range of services including planning, research, evaluation, and system and program development. A major focus within Community Services is housing and homelessness.

https://ccfl.unl.edu/community-services-division/

Minimum Required Qualifications

• Bachelor’s degree plus one year experience working with a HMIS case management software; Additional years of relevant experience or completed relevant education may substitute for required education/experience on a year-for-year basis.
• Demonstrated ability to work collaboratively with team members and external partners.
• Strong attention to details with the ability to work with confidential and sensitive information.

Preferred Qualifications

• One year of experience as a licensed user of an HMIS implementation using Clarity or similar software.
• One year experience with the BitFocus Clarity HMIS software.
• Experience working with the Homeless Coordinated Entry System.
• Knowledge in data management, data analysis, and reporting concepts using excel, Looker, Snowflake, or other similar data/reporting software.

Posted Salary

$24.038/hr minimum