HME Specialist

Giving Home Health Care; Austin (TX); On-site; USD 52,000 - 65,000; Full time

Job summary

Giving Home Health Care is seeking an HME Specialist to support patient intake, product selection, and education for home medical equipment. You will educate patients on equipment use, coordinate orders, and ensure compliant, patient-centered service.

You will work with Brightree and the clinical/Home Health teams to determine the best products and delivery timelines, maintaining detailed records and delivering exceptional service.

Qualifications

• Experience in DME/heathcare environment preferred.
• CDME certification is a plus.
• Knowledge of federal, state, and payer guidelines is helpful.

Responsibilities

• Coordinate patient intake and assess medical documentation.
• Educate patients on selecting HME/DME items per physician orders.
• Navigate Brightree for order building and documentation.
• Collaborate with clinical and home health teams for product selection.
• Process orders and ensure timely delivery and hand-offs.
• Maintain accurate records of patient interactions and education.
• Ensure regulatory and company policy compliance.
• Dispatch to delivery technicians and manage dropship requests.

Skills

DME knowledge

Customer service

Phone etiquette

Attention to detail

Time management

Education

High school diploma or GED

Healthcare-related degree preferred

Tools

Brightree

Salesforce

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team!

The HME Specialist will serve as a critical member of the Giving Home Medical Equipment patient service team, providing support in the intake process, product selection, and patient education for home medical equipment (HME) needs.

Relying on an extensive understanding of Durable Medical Equipment, Home Medical Equipment, and Aids to Daily Living, the HME Specialist empathetically educates patients on the process of obtaining equipment and how to use it.

This role ensures that all patients receive exceptional service and compliant, patient-centered care.

Key Responsibilities

Patient Intake and Assessment

• Coordinate with internal Home Health Care and external referral sources to collect and verify patient information and medical documentation
• Assess patient needs through medical documentation, verbal consultations, and physician orders.
• Set appropriate patient expectations. Including Authorization requirements, item availability, and delivery timelines.
• Ensure compliance with all federal, state, and payer-specific guidelines during intake

Product Selection and Education

• Provide education and selection of appropriate HME/DME items to patients in accordance with physician prescriptions. This equipment ranges across all categories from respiratory equipment, nutritional supplements, manual and powered mobility, hospital beds, wound care, aids to daily living, etc.
• Educate patients and caregivers on proper use, care, and maintenance of respiratory equipment
• Navigate Brightree for product selection and order building, as appropriate and adhering to physician documentation requirements
• Collaborate with clinical and Home Health Care teams to determine the best products for patient-specific needs
• Understand the specific delivery requirements and best practices for varying categories of equipment and educate patients on delivery process

Order Fulfillment and Documentation

• Process and coordinate patient orders, ensuring timely delivery and accurate hand-offs to internal team members
• Maintain detailed and accurate records of patient interactions, equipment provided, and education delivered
• Ensure adherence to all company and regulatory standards
• Dispatch to HME Delivery Technicians across multiple locations
• Request equipment orders for dropship to patients when applicable.

Compliance and Communication

• Communicate with patients via inbound and outbound phone calls (minimum of 40-50 per day)
• Maintain adherence to task list "date needed" structure and SLA compliance in all steps the role is responsible for.
• Maintain all patient contact, complaint, return, escalation, etc. notes. Nothing goes undocumented.
• Act as a liaison between patients, Home Health teams, clinicians, and others to ensure seamless communication and service delivery
• Provide feedback to leadership about process improvements and product recommendations

Equipment Management and Support

• Perform basic troubleshooting and elevate complex issues to technicians or manufacturers
• Stay updated on industry trends and best practices
• Participate during in-service training sessions hosted by equipment manufacturers and distributors
• Collaborate with the Delivery and Warehouse team for inventory support and tracking

All other duties as assigned.

Qualifications

Education And Experience

• High school diploma or GED required; Associate’s or Bachelor’s degree in a healthcare-related field preferred
• Minimum 3 years of experience in a DME or healthcare business environment
• Familiarity with DOL, DEEOIC, and private insurance DME requirements is a plus.

Certifications

• Certified Durable Medical Equipment Specialist (CDME) certification is a plus

Skills And Competencies

• Deep and instinctual understanding of Durable Medical Equipment and Home Medical Equipment. Its use, functions, and care
• Excellent communication and customer service skills. Strong and kind phone presence.
• Detail-oriented with strong organizational and time management abilities
• Comprehensive experience using the Brightree platform is preferred
• Salesforce experience preferred

Work Environment And Physical Requirements

• Office-based role with occasional patient-facing responsibilities
• May require standing, sitting, or lifting equipment up to 50 pounds
• Must be able to work collaboratively in a fast-paced, compliance-focused healthcare environment.

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.