HME Customer Service Leader & Process Optimizer

bannerhealth; United States; On-site; USD 33,000 - 50,000; Full time

Job summary

Banner Health's HME Customer Relations team is seeking an Associate Manager to lead day-to-day operations and develop future leaders across the client services center.

The role emphasizes coaching staff, driving accountability, ensuring HIPAA and ERISA compliance, and delivering measurable improvements in service levels and workflows. Schedule is Monday–Friday, 9AM–6PM with occasional coverage.

Qualifications

• Associates degree in healthcare, business, or related field.
• Three to five years experience in a high volume call center.
• One to two years experience leading and/or supervising a team.
• Excellent oral, written and interpersonal communication and customer service skills.
• Working knowledge of reporting software to create and retrieve data.

Responsibilities

• Hires, trains, conducts performance reviews, and plans/supervises day-to-day workflow.
• Ensures staff comply with HIPAA and ERISA regulations.
• Supervises client services to provide accurate information about benefits programs and related services.
• Monitors call statistics and generates reports to evaluate coverage, productivity and quality.
• Participates in development and maintenance of department policies and standards.
• Supervises client service calls to maintain high service levels and accuracy.

Skills

Oral communication

Written communication

Interpersonal skills

Customer service

Coaching

Education

Associates degree in healthcare or related field

Tools

Reporting software

Job description

Banner Health's HME Customer Relations team is seeking an Associate Manager to lead day-to-day operations and develop future leaders across the client services center.

The role emphasizes coaching staff, driving accountability, ensuring HIPAA and ERISA compliance, and delivering measurable improvements in service levels and workflows. Schedule is Monday–Friday, 9AM–6PM with occasional coverage.