HME Customer Service Associate Manager: Lead & Optimize

Banner Health; Phoenix (AZ); On-site; USD 34,000 - 50,000; Full time

Job summary

Banner Health’s HME Customer Relations team seeks an Associate Manager to supervise day-to-day operations of the client services center, ensuring compliant, timely, and accurate information on benefit programs and care coordination. Lead staffing, training, and performance reviews to drive service quality and patient outcomes.

You will monitor call statistics, produce reports, and collaborate across departments to optimize workflows while coaching staff to improve accountability and engagement

Qualifications

• Three to five years experience in a high volume call center.
• One to two years experience leading and/or supervising a team.
• Excellent oral, written and interpersonal communication and customer service skills.
• Working knowledge of personal software packages to create/generate reports and track data.
• Results oriented and able to supervise multiple processes in a fast-paced environment.

Responsibilities

• Hires, trains, conducts performance reviews, and plans/supervises day-to-day workflow for department staff.
• Supervises client services center to ensure accurate information on benefit programs.
• Partners with management to monitor call statistics and generate reports; coordinate activities to meet requirements.
• Develops and maintains department policies, procedures and standards.
• Supervises customer service calls to ensure quality and adherence to guidelines.
• Owns accountability for client services across facilities and stakeholders.

Skills

Customer service management

Healthcare knowledge

Call center leadership

Coaching employees

Interpersonal communication

Reporting/data analysis

Education

Associate degree in healthcare/business/related field

Job description

Banner Health’s HME Customer Relations team seeks an Associate Manager to supervise day-to-day operations of the client services center, ensuring compliant, timely, and accurate information on benefit programs and care coordination. Lead staffing, training, and performance reviews to drive service quality and patient outcomes.

You will monitor call statistics, produce reports, and collaborate across departments to optimize workflows while coaching staff to improve accountability and engagement