HIV Case Management Team Leader — Lead Care & Impact

Erie Family Health Center; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits package (Medical, Dental

401(k) with Erie matching up to 5%

PTO 15 days + 8 holidays

Career growth opportunities

Job summary

Erie Family Health Centers in Chicago seeks a Team Leader for the Lending Hands for Life (LHL) HIV program. The role oversees medical and non-medical case management for HIV+ clients, manages intakes and EMR caseloads, and coordinates service referrals to ensure holistic care.

You will lead a dedicated team, monitor performance, participate in meetings, and support program initiatives while upholding compassionate, inclusive care in a fast-paced setting.

Qualifications

• Must have CPR certification.
• 2 years of experience in community health or with a similar patient population.

Responsibilities

• Provide supervision, coaching, and support to direct reports.
• Manage HIV intake process and assign cases to team members in the EMR.
• Coordinate medical treatments, adherence counseling, and benefits enrollment.
• Refer clients to services and monitor follow-through with care plans.
• Document client communication in EMR and participate in QA projects.

Skills

CPR Certification

Bilingual English/Spanish

Verbal & written communication

MS Office proficiency

EMR system familiarity

Education

BA/BS in social work or related fields

Master's degree (a plus)

Associate degree + 4 years case management

High School diploma + 6 years experience

Tools

EMR system

Microsoft Office

Job description

Erie Family Health Centers in Chicago seeks a Team Leader for the Lending Hands for Life (LHL) HIV program. The role oversees medical and non-medical case management for HIV+ clients, manages intakes and EMR caseloads, and coordinates service referrals to ensure holistic care.

You will lead a dedicated team, monitor performance, participate in meetings, and support program initiatives while upholding compassionate, inclusive care in a fast-paced setting.